What is in it for you?

· 6 months contract

· Adelaide CBD Location

· Work alongside a collaborative, skilled, and supportive team

What we need from you / What our client requires

· Strong experience with ServiceNow

· Experience in a service desk or IT support environment.

· Proficient in supporting standard desktop applications (e.g., Microsoft Office Suite).

· Strong communication, customer service, and problem-solving skills.

We are seeking a proactive and customer-focused Service Desk Officer to join our client's team, delivering essential IT support services within a large and fast-paced organizational environment. You will be responsible for delivering efficient and effective support for incident and service request management, ensuring high levels of user satisfaction and adherence to defined service standards.

Key Requirements

· Take full ownership of the end-user service experience, consistently aiming to deliver high-quality IT support.

· Resolve incidents and fulfil service requests, aiming for a high rate of first-contact resolution.

· Provide support for standard desktop applications and approved software.

· Manage the escalation of unresolved issues to technical teams or external vendors, while maintaining end-to-end ownership until resolution.

· Keep users informed throughout the service process to ensure a positive support experience.

· Perform routine user administration and general administrative tasks in a timely and accurate manner, as directed.

Talented, committed, can-do individuals have always been the cornerstone of this dynamic organisation. If you have what it takes to thrive in this role and want to know more, please reach out to Shreeya Gurung on (08) 8306 8208 OR [email protected]

Joining Akkodis as a Consultant

· Weekly Pay

· No payrolling processing fees

· Upskilling opportunities and training discounts

· Consultant gatherings events

· Akkodis SME meet ups/information sessions

· EAP Support Program

· Dedicated Account Management Support Team

Privacy

Due to new privacy laws regarding the collection and handling of personal information, all applications must be submitted online. Once you click on the "apply for this job" button below you will be directed to our Online Centre where you will have the opportunity to read and agree to our Privacy and Consent statements and it will allow your details to be formally lodged and processed correctly.

"Akkodis is an Equal Opportunity employer, committed to all forms of workforce inclusion. We actively invite and encourage applications by candidates from diverse backgrounds"