We have a number of vacancies at the APS5 level within our Status Resolution branch based at Yongah Hill Immigration Detention Centre (YHIDC) in Northam WA that contribute to managing and upholding the integrity of Australia's migration program. These roles will provide the right people with unique and challenging opportunities to develop and enhance their skills, whilst working on complex cases and issues within a high profile and politically sensitive environment.

Please note, these positions are based at an Immigration Detention Centre and require a physical presence, out-posting is not available for these roles.

About Us

The Status Resolution Network (SRN) within the Department of Home Affairs delivers targeted services to people seeking to resolve their immigration status while in the community or held detention. The SRN contributes to the integrity of Australia’s migration program by facilitating immigration outcomes for non-citizens, while managing risk to the community. These non-citizens are often at the end of their immigration pathway and can fall into higher risk categories with vulnerabilities or character concerns that need to be intensively managed.

Detention Status Resolution Officers (DSROs) occupy unique positions based at Immigration Detention Centres (IDCs) in Australia. They contribute to migration program integrity through proactive identification, management and resolution of detainees’ immigration status whilst reducing risk of physical, economic and social harm to the Australian community. Detention Status Resolution Officers use a range of tools and services to ensure cases progress to a status resolution outcome in a lawful, timely and appropriate manner.

Detention Status Resolution Officers undertake complex activities, under limited direction, to address and resolve barriers impacting a detainee’s immigration status. DSROs manage a caseload of detainees and are their key point of contact with the department. Among other duties, DSROs are required to work directly with detainees to undertake interviews, ensure applications are complete, obtain further information where necessary, and provide ongoing liaison and support to empower them in resolving their status resolution barriers.

Our ideal candidates

The Immigration Compliance Group is looking for team oriented, collaborative and hardworking people who are flexible, resilient, demonstrate professionalism and can exercise sound judgement in responding to operational activities that are aimed at upholding the integrity of Australia's migration program and helping build a safe, secure and prosperous Australia.

Officers at the APS5 level will need to integrate quickly (supported with appropriate training) to work effectively in a dynamic operational environment located at Yongah Hill Immigration Detention Centre.

More information about these roles is available via the Candidate Care Pack

Specific Duties / Responsibilities

Typical duties of Detention Status Resolution Officers may include:

• Interview and relay complex and difficult messages in relation to immigration pathways to detainees with a view to resolving their immigration status.
• Engage with a range of internal and external stakeholders at level regarding case progression and represent the Department more broadly with professionalism and tact.
• Develop and implement detainee case plans that outline expected case management pathways and key events along that pathway, identifying risk and opportunities.
• Maintain accurate records of a broad range of cases and update internal tools and systems in order to keep clear and legal, audit trails for internal and external scrutiny.
• Participate in internal forums or respond to requests to provide context and information on detainee’s cases being managed whilst identifying and escalating sensitive cases and issues where appropriate.

Mandatory Role Requirements

• The ability to understand, interpret and apply legislation and policy to resolve complex enquiries.
• The ability to undertake a logical and balanced decision-making process and provide justification for that decision within defined parameters.
• The ability to adapt communication style to client or situation.
• The ability to deal with competing deadlines and priorities while working with limited direction.
• Initiative, flexibility, resourcefulness, resilience and the ability to work effectively both independently and as part of a team.
• Displays integrity and a high ethical standard, is self-aware and accountable for own actions.
• Ability to provide support and guidance to colleagues in a constantly changing, complex and politically sensitive environment.
• Experience in client contact and/or decision-making environment.

Eligibility

To be eligible for these positions you must be an Australian Citizen.

Successful candidates will be required to obtain and maintain a Baseline Vetting (AGSVA) security clearance and will be required to obtain and maintain an Onboarding Check.

Allowances

The Department of Home Affairs offers an attractive remuneration package, including salary, superannuation benefits and flexible working conditions appropriate to the level of the position. As these positions are based at an immigration detention centre, holders may be eligible to receive departmental allowances under the Enterprise Agreement, depending on their circumstances, as listed below:

• Detention Centre Allowance (Annual) – If operational requirements necessitate entry into the secure area of an IDC more than 50% of the week, the annual rate of $12,400 may be payable (fortnightly).

OR

• Detention Centre Allowance (Daily) – If operational requirements necessitate entry into the secure area of an IDC but less than 50% of the week, the daily rate of $58 may be payable on occurrence.

• Sub-Regional Allowance – If located more than 50km from YHIDC, the sub-regional allowance of $15,000 per annum (pro rata depending on usual days on site) may be payable.

Notes

Information about employment and advice on how to apply for vacancies can be obtained from the Department’s website at https://www.homeaffairs.gov.au/about-us/careers

Candidates should be aware that in roles where vaccination against COVID-19 is required by public health orders/directions or other legislation proof of vaccination will be required. If a candidate is not fully vaccinated or is unwilling to be vaccinated within a reasonable time period, they may not be offered that role.

For any queries about these roles, please call Chloe on (08) 9415 9487.