About the role

This is an exciting opportunity to join a highly awarded mortgage broking firm as a Mortgage Brokerage Assistant. In this full-time role, you will be responsible for providing administrative and client support to the mortgage brokerage team in our North Melbourne office. As a bilingual Mandarin and English speaker, you will play a key role in assisting our clients through the mortgage application process.

What you'll be doing

Handling incoming client inquiries and providing excellent customer service

Assisting with the preparation and submission of mortgage applications

Coordinating appointments and managing client schedules

Maintaining accurate records and databases

Offering general administrative support to the mortgage brokerage team

Simple marketing social media updates

What we're looking for

Fluency in both Mandarin and English (written and verbal)

Excellent communication and interpersonal skills

Strong attention to detail and organisational abilities

Experience in a customer service or administrative role, preferably in the financial services industry

Proficiency in using Microsoft Office applications

A keen interest in the mortgage brokerage industry

What we offer

At The Financiers Group', we are committed to providing a supportive and inclusive work environment. Some of the key benefits of joining our team include:

Competitive salary and performance-based bonuses

Opportunities for professional development and career advancement. For the right person, this role could grow into a pathway toward becoming a mortgage broker, with support and training provided.

A collaborative and friendly team culture

About us

The Financiers Group' is a leading mortgage brokerage firm serving clients across Victoria. With a focus on exceptional customer service and tailored financial solutions, we have a reputation for helping our clients achieve their home ownership and investment goals. Join our growing team and be a part of our continued success.

Apply now to become our next Mortgage Brokerage Assistant!