Administrative Assistant Vacancy – Pet Care & Client Services

Location: Ormond, Melbourne
Employment Type: Part-time (Approx. 35 hrs/week)
Start Date: Immediate start
Salary: $55,923.73 p.a. (inc. super) + penalties for Saturdays

Join a passionate, pet-loving team where every day is different!

Woofers World is a well-established and trusted pet care provider located in Ormond, servicing Melbourne’s inner-eastern suburbs. We offer dog walking, dog daycare, grooming, home boarding and more, supporting a wonderful community of loving pet owners and their furry companions.

We’re currently seeking a warm, energetic, and organised Administrative Assistant to join our growing team. This is a client-facing role that combines office coordination, animal care, customer communication, and social media content management.

What You’ll Do:

Be the first point of contact for clients via phone, email, SMS, and in-person at our HQ

Manage bookings, schedule changes, and last-minute pet care requests

Check pets in and out for grooming and daycare appointments

Assist with on-site dog daycare duties

Communicate regularly with pet owners and internal teams

Capture daily content (photos/videos) and utilise exisiting content to contribute to social media updates

Support the dog walking team with timely, accurate admin

We’re Looking For Someone Who:

Has excellent communication skills and is fluent in English

Is conversational in Mandarin (highly regarded)

Is calm under pressure and thrives in a fast-paced environment

Loves animals and has experience in pet care or a related field

Is confident using technology and enjoys contributing to social media

Is flexible, reliable and a true team player

Bonus Points For:

Animal Care qualifications or Pet First Aid certification

Experience in a similar customer service or animal handling role

Familiarity with Instagram/Facebook for business use

Speaks conversational Mandarin

Why Work With Us?

Be part of a fun, inclusive and purpose-driven team

Work hands-on with animals every day

Enjoy a supportive environment with room for growth

Every day brings something new—no two shifts are ever the same!

Apply Now

If you’re ready to join a team that genuinely loves what they do—and if the thought of being surrounded by wagging tails excites you—we’d love to hear from you.

Please apply via Seek. And if you feel the experiences that appear on your resume don't do your application justice, please add a cover letter.

We aim to reposed to every applicant however if you have not heard form us within one week please consider that your application is unsuccessful this time around.