Scheduler/Roster admin (Assistant)

The Star Care Group

Location: Cloverdale, Perth WA

Position: Full time

Package (Annual): $60,000 to $63,000 + $11,000 on-call (pro-rata basis) + 11.5% Super

The Star Care Group, one of Western Australia's leading providers of Community Support and in-home disability support, is actively seeking an experienced Scheduler (assistant) to join our diverse team as a result of business growth. This position plays a vital role in assisting The Star Care Group in delivering essential services to our participants while ensuring efficient service provision. As a member of our team, the Scheduler/Roster Admin establishes strong relationships with both The Star Care Group's staff and clients, facilitating effective communication through phone and face-to-face interactions to address roster-related matters. We are looking for a candidate who is bright and full of energy, solution-oriented, data-driven, possesses a keen eye for detail, and excels in communication. You will work closely with another scheduler, a team leader, the services manager, and the onboarding team leader to coordinate support effectively and ensure seamless service delivery.

Key responsibilities of this role include:

Creating, updating, and publishing the roster on a fortnightly basis.

Maintaining accurate shift notes.

Overseeing the organizational rostering process by managing roster templates, rolling over employee rosters, and handling daily shift swaps and changes.

Ensuring timely fulfilment of shifts.

approving timesheets for payroll processing.

Providing guidance to our Senior Leaders regarding our Industrial Relations obligations and recommending efficient and cost-effective -rostering models for the organization.

Maintaining precise and timely documentation.

Communicate effectively with all stakeholders including Support Workers, Clients, Service Coordinators, and Management

Responsively and effectively managing employee queries concerning their rosters.

Fulfilling any other duties as assigned by your supervisor.

Notify the management immediately of any reportable incidents and take appropriate action in incident reporting.

Create calendars for clients to roster their activities and share them with support workers after approval by Client Coordinator

Receiving calls from our clients and support workers.

Available after hours by telephone as required and prepared to be available to take calls over weekends

There will be training and ongoing support provided by the team.

What we're seeking with our successful candidate:

Strong prioritization skills, with a proven ability to manage workloads to achieve desired business outcomes.

Proficiency in problem-solving, including root cause analysis.

Minimum of 1 years experience in scheduling or rostering for an NDIS provider

Understanding of the disability framework

National Police Clearance

NDIS Workers Screening Check

NDIS Worker Orientation Module certificate

Proven experience in effective incident reporting

Highly organised and ability to multi-task in a fast-paced environment

Ability to work autonomously and as part of a team

Thorough working knowledge of the SCHADS Award

Ability to work independently, as well as part of a team.

Excellent written and verbal communication to interact with a wide range of internal employees, participants, their families, carers, community agencies, and other professionals.

Enthusiasm and positive engagement with both employees and participants

Understanding of professional boundaries, privacy, and confidentiality issues

Strong technical skills and proficiency with Microsoft Office products and data management systems

A proactive approach to the safety and wellbeing of yourself and participants

Applicants must have the right to live and work in Western Australia.

Applications from individuals residing outside Western Australia will not be considered, as this role requires the candidate to work on-site.

What We Offer:

Ongoing opportunities for career development and training

11.5% Superannuation contribution

A great work-life balance

Employee discounts with leading brands, including Woolworths, Myer, JB Hi-Fi, IKEA, Uber, Sephora, Rebel, Priceline, The Iconic, Hoyts, Harvey Norman, Flight Centre, Big W, and more.

Full-time work Monday to Friday at our Cloverdale Office.

Applying:

If this job aligns with your aspirations, please send your cover letter addressing the selection criteria and your motivation for applying, along with your resume.

Successfully shortlisted applicants will be contacted directly. If you are successful, you will be required to provide at least 2 referees from recent employers/supervisors, and be able to pass a pre-employment medical and drug & alcohol screen. Ability to abide by company’s fitness for work policy, including random and at cause drug and alcohol testing.

Please submit your resume and a cover letter detailing your relevant experience and qualifications to [email protected]

Applications close on Feb 01/07/2025.