Are you a quick thinker with strong admin skills and a passion for getting things done? Do you thrive in a high-energy, fast-moving environment where adaptability and tech know-how are essential?

Concept Care Disability Solutions Pty Ltd is seeking a full-time Client Services Support Officer to join our team in Gregory Hills, NSW. In this essential role, you will be responsible for providing high-quality customer service and support to our valued clients, ensuring their needs are met to the highest standard.

About the Role

This is not your average admin job. You’ll be:

Attending and documenting key meetings with clients and providers

Interpreting and drafting care plans and professional reports

Managing multiple priorities under pressure

Supporting performance reviews and client intake

Using tech to keep everything running smoothly

Collaborating with care coordinators, allied health professionals, and NDIS stakeholders

What we're looking for

Naturally energetic, solutions-focused, and able to think on their feet

Comfortable working in a fast-paced, changing environment

Tech-savvy with strong administrative and coordination experience

Confident communicating with diverse stakeholders—both written and verbal

Self-driven, eager to learn, and unafraid to take initiative

Able to connect the dots, multitask, and prioritise under pressure

Experience in disability or community services is a bonus—but not essential

Preferred Qualifications and Experience:

Certificate III or higher in Business Administration or a related field

Prior experience in a high-volume admin or coordination role

Strong skills in Microsoft Office and client database platforms

Understanding of the NDIS and/or SCHADS Award highly regarded

About us

Concept Care Disability Solutions is a leading provider of high-quality disability support services in the local community. Our mission is to empower individuals with disabilities to live fulfilling, independent lives. We are a values-driven organisation that prioritises innovation, compassion, and the ongoing training and development of our exceptional team.

If you're excited about the prospect of joining our team and making a meaningful difference in the lives of our clients, we encourage you to apply now.