Who we are..
We are a financial services company that specialises in fleet management, vehicle leasing and salary packaging, with a presence across Australia, the UK and NZ. A total portfolio under management of $2.5 Billion and over 1200 employees.

https://www.sgfleet.com/au

Some of our perks include..

• Recharge and relax with up to four extra days of leave each year. We call them Wellness days
• We offer industry leading 20 weeks paid parental leave
• Save plenty with vehicle salary packaging
• Monetary service milestone awards
• Recruitment referral bonus
• Discounted mobility products and services
• Flexible work arrangements
• Career progression opportunities (over 25% of our vacancies get filled internally!)
• Education support towards your growth, including an individual learning budget per year, free access to LinkedIn Learning and more
• Two paid volunteer days each year to give back to causes that matter to you
• Health and wellbeing support including a subsidy and an innovative Employee Assistance Program

ABOUT THE ROLE…
This position is responsible for supporting organisational goals by managing the collection function associated with direct customers and when requiring hardship support, maintaining, and fostering professional relationships with internal and external customers, minimising the organisations exposure to risk, developing policies and procedures for managing financial hardships, and delivering on agreed KPIs and reporting framework. This role also involves liaising closely with the Team Leader, Collections in relation to debt recovery matters and contributing to the development of supporting strategies.

TASKS AND RESPONSIBILITIES

• Provide training, coaching and guidance to team members to uplift engagement and capability, ensuring the team achieves specified targets. Support a culture of continual learning / business improvement and service excellence, ensuring that all team KPI’s are met, and all activities completed are conducted within the compliance, legal and ethical standards
• Respond to customer enquiries relating to hardship and develop tailored solutions in accordance with Company Policy and statutory requirements.
• Monitor client accounts by developing and undertaking reporting and auditing of vulnerable accounts, ensure timely reporting to management and initiate proceedings to recover monies owing to sgfleet, including overseeing the recovery of assets and/or legal action due to non-payment
• Conduct statistical analysis and reports on Hardship bad debts, recovery rates, bankruptcies, and delinquencies.
• Managing the invoicing and direct debits processes, complete month end processing, regular and adhoc reporting, regular review of all ledgers with recommendations of any bad debt write-offs, including reconciliations
• Establish strong professional relationships with the Client Relationship team to ensure there are clear communication lines, client expectations are managed, and discrepancies are managed in a timely, accurate and professional manner, and from time to time meet with clients to explain credit and collection policies to support the partnership model.
• Assist in other areas of the Collections department as required.

SKILLS AND EXPERIENCE

• Experience in managing and coaching a high performing team
• Experience in an Accounting function, preferably Collections/Financial hardship experience
• Excellent training and coaching skills. Ability to provide feedback constructively and handle difficult conversations productively
• Advanced spreadsheet skills in Excel, including reconciliation
• Effectively communicating both verbally and in writing. Demonstrating good listening and probing skills
• Has strong technical and numerical skills, shares knowledge
• Strong finance, commercial and business acumen
• Strong organisational and prioritisation skills - meets specified deadlines and reports regularly on progress
• Strong attention to detail
• Demonstrates an understanding of relevant legislation and regulations (e.g. Consumer Credit Code, etc)
• Numerical, problem solving and analytical skills

WHAT'S NEXT

We'd love to hear from you if you're ready to take on your next challenge at a company that embodies diversity and belonging and offer work-life balance and career development.
We are a proud equal opportunity employer. Resumes may be sent, and interviews may take place prior to closure date for applications. To give yourself the best chance of selection, please do not leave your application to the application 'close' date. As a pre-requisite to employment, the successful applicant will be required to complete a pre-employment screening.

Aboriginal and Torres Strait Islander candidates are encouraged to apply.