Senior Import and Export Operator- Position Overview

We are seeking an experienced import and export operations professional with excellent communication skills and are eager to provide exceptional service to our growing customer base. You will be responsible for overseeing and executing the export processes to ensure timely and accurate delivery of goods. Using your in-depth knowledge of export operations and documentation and your customer-centred attitude to handling operations tasks, you will be instrumental in streamlining processes and ensuring that customers have the best experience when we support them in keeping their business moving.

About ACL Australia

ACL Australia is a freight forwarding and logistics company with branches across Australia, China, and Southeast Asia. A dynamic and rapidly expanding business, we are committed to delivering seamless transport solutions for our customers so they can have peace of mind that their products are moving smoothly and safely.

With a focus on customer satisfaction, and ambitions to innovate to evolve with the modern realities of international trade and business, we take pride in providing friendly, accurate, efficient and reliable services to our clients globally.

We have recently expanded our business in Australia with the opening of a 7,994sqm warehouse in Broadmeadows. This is an exciting opportunity to contribute your freight and logistics operations experience as we build our team and grow in Australia.

If you are a proactive freight forwarding professional with a hospitality mindset who values integrity, diversity, and humility, and is eager to make your mark in a growing business, this role is for you.

Your Responsibilities

Import and Export Operations on CargoWise: Utilise your proven advanced skills in CargoWise to manage and execute all aspects of the export operations, from order creation to shipment completion.

Commitment to Operational Excellence: Lead and optimise export processes, ensuring compliance with international shipping regulations, customs requirements, and company policies.

Documentation Management: Prepare and verify export documentation, including but not limited to commercial invoices, packing lists, and certificates of origin, with meticulous attention to detail.

Customer Care and Communication: Act as a point of contact for clients, providing excellent customer care support by addressing inquiries, providing shipment updates, and resolving issues promptly.

Cross-functional collaboration: Work closely with cross-functional teams, including sales, customer service, and warehouse staff, to ensure seamless coordination and communication throughout the export process.

Continuous Operational Improvement: Proactively identify areas for process improvement and efficiency gains, implementing projects that uphold best practices to enhance overall operational performance, such as the development and uplift of SOPs.

Regulatory Compliance: Stay updated on international trade regulations and compliance requirements, ensuring adherence to legal standards and minimising risks.

What You Bring

Professionalism: You are an experienced, consistent, and reliable self-starter, eager to work collaboratively with all team members.

Exceptional communication skills: You have strong written and verbal communication skills, able to effectively listen and speak with customers to get your points across and understand their needs.

Integrity: You have a high ownership mentality, able to build trust and be relied upon by your team and customers.

Responsible: You bring a sense of care and attention to detail into your work, considering risks and working together with the team to mitigate them.

Qualifications

Minimum of 5 years of experience in import and export operations within the freight forwarding and/or warehousing industry.

Extensive hands-on experience with CargoWise software.

Strong knowledge of international shipping regulations, INCOTERMS, and customs procedures.

Excellent organisational and multitasking abilities with a keen eye for detail.

Exceptional written and verbal communication skills and interpersonal skills.

Proven ability to work independently and collaboratively in a team-oriented environment - a desire to work together with the team to achieve success together.

Problem-solving mindset with the ability to take proactive action to uphold a high standard of performance in the work environment.

What We Offer

Competitive, above industry-average salary commensurate with experience.

Opportunities for professional development and career growth, including overseas or interstate travel where applicable.

A collaborative, diverse, and inclusive work culture that encourages excellence and quality of service.