The Australian Workers' Union – National Office

• Permanent, full-time opportunity
• Located in Granville - short walk from the station, or parking near site
• Salary, $75,000-80,000 + super depending on experience

About the organisation:
The Australian Workers' Union (AWU) is proud to be the nation’s oldest and most influential trade union, representing 75,000 working Australians across diverse industries. With a rich history of advocacy, we’re also a modern organisation focused on meaningful impact, strong member relationships, and dynamic growth.

What You’ll Do:
As Call Centre Supervisor, you’ll be the key driver of our member engagement efforts by:

• Leading the day-to-day operations of the AWU National Call Centre.
• Providing hands-on leadership, coaching, and mentorship to a team of dedicated full-time and part-time staff.
• Monitoring performance and quality to ensure continuous improvement and alignment with union goals.
• Managing outbound and escalation calls with professionalism and care.
• Collaborating with campaign leads to support strategic outreach efforts.
• Assisting in recruitment and retention of call centre staff, fostering a strong team culture.

What You Bring to the Table:

• Demonstrated experience in a call centre or fast-paced customer service environment.
• Proven success in leading, developing, and motivating teams.
• Experience with CRMs and a focus on membership engagement and retention.
• A collaborative mindset, with the ability to balance leadership responsibilities and hands-on contribution.
• Experience in a union, member-based organisation, or not-for-profit is highly desirable.

Why Join the AWU?

• A strong culture of respect, solidarity, and professional development.
• Opportunities to grow your leadership skills and advance within the organisation.
• The chance to be part of national campaigns and contribute to social change.
• A supportive environment where your ideas and efforts will make a real difference.
• 1 RDO per month.

How to apply?
Please submit your CV via the link and one of our team will be in touch once your profile is reviewed.