Medical Receptionist/Administrator - Private Ophthalmology Clinic

📍Spiring Hill

📅Full Time (4 days Permanent Part Time may be considered.)

Queensland Eye & Retina Specialists (QERS) is seeking a highly motivated Medical Receptionist/Administrator to join our professional and friendly team. If you're passionate about delivering exceptional patient care and thrive in a fast-paced medical environment, this could be the perfect opportunity for you!

About Us

Queensland Eye & Retina Specialists (QERS) is a private ophthalmology clinic based in Spring Hill. We are dedicated to providing premium patient care with state-of-the-art equipment and 5 highly trained eye specialists on board. We value professionalism, teamwork and patient-centred care. We have a warm and positive team culture at QERS.

About the Role

Your role is vital in the delivery of our exceptional patient care. By working closely with our doctors, clinical team and patients, you will provide a high level of administrative support to perpetuate the ultimate experience to our patients and other health professionals.

You will be welcoming, courteous, friendly and professional with patients and team members, while handling administrative tasks and phone calls.

Your primary task will be the following, but not limited to

Greet our patients in a friendly and professional manners

Manage incoming and outgoing phone calls

Managing electronic referral (Oculo, Medical Object, Emails, Digital faxes)

Managing correspondence

Processing patient account management including Medicare, DVA, Workcover and Eclipse

Manage patient bookings

Preparing quotations

Managing surgery bookings and theatre bookings

Billing and accounts

Liaising with various health professionals

Assisting patients with enquiries

Sending correspondence letters

Offering refreshments to patients

You will work 38 hours per week, Monday to Friday, rostered between 7:30am to 5:30pm.

About You

We are looking for someone who is:

Warm and courteous and professional in patient interactions

Passionate about delivering outstanding care

Warm and articulate phone manner

Willing to learn and to improve

Detail-oriented with a focus on accuracy

Able to multitask and prioritise

Punctual, reliable and well-presented

Skills, Knowledge and Experiences

Minimum 2 years medical specialist reception/administration experience

Ability to work within a fast-paced environment and deliver results with a cheerful and calm demeanour

Demonstrated ability to work within a team and independently

Experience with Microsoft office and general administration tasks

Excellent communication and interpersonal skills

Experience in billing and receipting and general money handling

Working knowledge of Medicare and Health funds

Experience in Ophthalmology or Specialist practice

Knowledge of Gentu software or similar medical software

Knowledge of Eclipse billing

Knowledge of theatre bookings & surgical IFC’s

Type speed of minimum 50 wpm & 90% accuracy

Proficient use of medical terminology

If you meet the criteria and are excited about this opportunity, please send your resume with a cover letter describing how you are meeting the criteria and indicating your availability for work to Emi Yokoya at [[email protected]] .

We appreciate your consideration of QERS as your potential workplace. Due to the high volume of applications we receive, only shortlisted candidates will be contacted.