Role Title: Regulatory Service Officer
Business unit/Organisation: Investigations and Enforcement
Location: Newcastle
Term: Ongoing
Closing Date: 4th June 2025 [9:59am]
Enquiries: [email protected]
Hiring Manager: Kylie Stevens

About the team

The Investigations and Enforcement Directorate is responsible for providing frontline advisory, triage and response functions, including leading and or contributing to 1st response activities for critical WHS incidents.

The Directorate also leads the investigation of WHS matters, management of the High-Risk Workplace and Repeat Offender Program and manages and coordinates SafeWork's Enforceable Undertakings function. Broadly the Directorate also leads and or contributes to building and maintaining critical partnerships and relationships with other regulators, communicates WHS regulatory outcomes and lessons learnt to industry and the community.

Ideal candidate

This opportunity would suit a motivated Regulatory Service Officer who has the ability to work in a high volume fast paced regulatory environment. They would provide support to the Investigations and Enforcement Directorate and work across a broad range of interesting and diverse tasks. You will be responsible for

• Providing high level administrative support to Investigating Inspectors, assisting with collating and reviewing investigation briefs of evidence.
• Maintaining accurate records, ensuring current and relevant information is available and relevant policies, procedures, confidentiality and privacy requirements are met.
• Scheduling meetings, calendar management, preparing agendas and taking accurate minutes.
• Assisting Inspectors and Managers with portfolios of work which includes preparing power point presentations
• Data entry and reporting
• Researching and providing analysis reports

To be successful in this role, you will:

• Have experience in providing a variety of administrative support services with competing priorities and be capable of working independently without direction
• Have advanced time management skills and an exceptional ability to prioritise work activities and requests for information in a high volume-environment.
• Work in a team collaboratively and share information to achieve business outcomes.
• Demonstrate the ability to plan and prioritise outcomes and respond flexibly to changing circumstances
• Achieve results through the efficient use of resources and a commitment to quality outcomes
• Have the ability to keep up to date with relevant legislation, policies and procedures in order to provide accurate and efficient levels of support.
• Demonstrate a commitment to customer service
• Demonstrate a high level of skills across a range of Microsoft applications
• Have excellent communication and relationships building skills and the ability to work with a variety of internal and external stakeholders
• Demonstrate discretion and confidentiality and have a proven high level of attention to detail

If you would like to apply, please submit the following:

Your Resume (not more than 5 pages) and a cover letter addressing how you demonstrate the above capabilities and why you believe you are the right person for the role (not more than 2 pages)
For further information in relation to the advertised position please contact Kylie Stevens via email [email protected]

Please note the following:
You will be required to attend the office 3 days per week
You will be required to travel to Parramatta at least once per month.
You may be required to travel to other locations on an adhoc basis

Salary Grade 3/4, with the base salary for this role starting at base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Flavia Raineri Gentile via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date:4th June 2025 [9:59am]

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.

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