Organises and controls the operations of Ratho Farm Highlands Resort to provide guest accommodation, meals and all other services.

Directing and overseeing reservation, reception, room service and housekeeping activities

Supervising security arrangements, and garden and property maintenance

Planning and supervising bar, restaurant, function and conference activities

Observing liquor, gaming, and other laws and regulations

Assessing and reviewing customer satisfaction

Overseeing accounting and purchasing activities

Ensuring compliance with occupational health and safety regulations

May provide guests with local tourism information, and arrange tours and transportation

Selling conferences, conventions and trade shows to potential customers

Responding to inquiries concerning services provided and costs for room and equipment hire, catering and related services

Meeting with clients to discuss their needs and outlining package options to meet these needs

Arranging and coordinating services, such as conference facilities, catering, signage, displays, audiovisual equipment, accommodation, transport and social events, for participants

Organising registration of participants

Negotiating the type and costs of services to be provided within budget