Service Coordinator/Workshop Administrator

Full-time | Competitive Salary | Supportive Team Environment

Are you an organised, people-focused professional with a passion for customer service and a solid understanding of workshop or mechanical environments? We are currently seeking a Service Coordinator/Workshop Administrator to join a dynamic and growing team in a pivotal support role across both workshop and accounts functions.

About the Role

This is a diverse and hands-on position that plays a vital role in delivering excellent customer experiences while supporting day-to-day operations. You’ll be managing client communication, booking coordination, administrative tasks, and assisting with workshop flow to ensure efficiency and customer satisfaction.

Key Responsibilities

Customer Engagement & Account Support

Manage customer bookings, service schedules and enquiries

Maintain strong, ongoing relationships with key accounts

Liaise between workshop, clients, and other departments to ensure smooth communication

Handle payments, warranties, complaints and follow-up activities

Provide accurate and timely advice and updates to customers

Workshop & Administration

Perform data entry, invoicing, timecard management and general support for the accounts team

Oversee vehicle condition reports and coordinate drop-offs and pick-ups

Monitor stock and consumables, ensuring availability for upcoming jobs

Assist in the coordination of on-site and off-site installations

Ensure service documentation and high-quality standards are maintained

Health & Safety & Quality

Adhere to all company Health & Safety policies and procedures

Maintain a clean and safe work environment

Proactively report and manage risks, hazards, and incidents

Embrace a quality-first mindset – “Done right, done well, done once”

What You’ll Bring

Previous experience in a customer-facing or coordination role. Mechanical/workshop or service-based environment will be beneficial.

Strong organisational and project coordination skills

High attention to detail and excellent communication skills

Proficiency in Microsoft Office and general tech-savviness

Ability to work independently and manage competing priorities

A current driver's licence

Nice to Have

Experience with workshop systems or ERP platforms

Trade qualification or tertiary education (advantageous but not essential)

Exposure to business development or stakeholder engagement

What’s in It for You

Be part of a supportive, professional team

Work with a reputable company with a strong industry presence

Grow your skills in a varied and impactful role

Competitive salary and development opportunities

Ready to take the next step in your career?
Click Apply Now to submit your CV. For a confidential conversation, feel free to contact Aditi on 0435054465 or at [email protected]

We look forward to hearing from you!