Senior Admin person/Support Coordinator

Amazing opportunity to join a growing company dedicated to providing person-centered support, make a difference working autonomously and enjoy hybrid working conditions

Immediate start, flexible work hours

WHO WE ARE:

Brain Injury Care and Supports is a person-centered organization. We believe that every disabled person has a life worth living well. We also apply this approach to our staff who we value. We offer team building, coaching, supervision and ongoing training, we seek to create a working environment that is supportive, collaborative, enhancing everyone's ability to live a fruitful life. We provide our team members a fulfilling, positive and engaging environment to grow and succeed in their role. We are a fair and equitable employer and provide a hazard free environment.

WHAT WE OFFER:

Flexible work hours and an option to WFH 1-2 days a week

Milestone Celebrations and Quarterly BBQ’S

One on one Supervision and coaching

Ongoing Training and Development, we also offer inhouse online courses for free

Access to professional counselling service for employees and their immediate family via EAP program and discounts with some retailers

Collaborative and positive working culture

ROLE RESPONSIBILITIES:

We are looking for a self-motivated autonomous proactive Admin person/Support Coordinator to manage a case load of Participants across the Brisbane, Gold and Sunshine Coast regions, you will be working from our Holland Park offices however work-from-home options are available for 1-2 days per week if required. You will be supporting our participants and their families to navigate the day-to-day challenges they may face, work alongside our Stakeholders and providers, you will be assisting with Admin duties associated in the smooth running of the business. The responsibilities of the position include:

Support Coordination duties

Assisting participants to connect to and engage with various funded supports which will assist in achieving their goals and live meaningful lives.

Supporting participants to access supports according to the funding provided in their NDIS allocated budget and assist them and their families understand how it all works.

Fully understanding the participant’s environment and circumstances, respond to and resolve crisis situations that impact on the participants ability to achieve their goals and make their daily lives impactful.

Building capacity in participants to maintain existing relationships with the end goal being them leading more independent lives

Building and sustaining long term relationships with external service providers and supports in place so that they can thrive and gain consistency.

Drafting and maintaining all relevant admin records, systems, reports, and general documentation in accordance with our policies and procedures

Admin duties

· General day to day administrative support, including managing emails, phone calls, and correspondence.

· Coordinate and maintain office systems such as schedules, filing, and data entry.

· Assist with compliance documentation and ensure adherence to NDIS standards.

· Support with HR / WHS and Recruitment-sourcing, screening and onboarding new staff.

· Prepare and distribute internal communications and reports.

· Ensure staff utilize Shift care effectively and that they submit all shift notes, incident reports and

documentation as required, and check reports submitted daily

· Assist with training and meeting coordination/preparations

· Ensure staff competences are kept up to date and recorded (first aid, police checks, worker screening

checks, NDIS worker module)

· Liaise with Support Workers, participants, families, and stakeholders to provide a professional and helpful

point of contact.

· Send out communications to the group chat to update staff of latest communications

· Assist with new Participant Admin (care plans, service agreements, stakeholders, reporting, appointments)

· Monitor and maintain office supplies and equipment.

· Updating Social Media pages

· Working 1-1 with Participants when required

· Ad hoc admin duties as required

OUR IDEAL CANDIDATE:

Experience working within the National Disability Insurance Scheme (NDIS) sector within an Admin/Support Coordinator role and an understanding of the complex needs of people with disabilities.

2 years’ experience in a similar role advantageous as you will need to hit the ground running and work independently most of the time

Ability and willingness to work flexible hours if and when required and travel to Participants homes or stakeholder meetings and events /expos.

TO APPLY:

Please attach your most recent updated Resume and Cover letter detailing why you would be suitable for this role.

All our staff are required to hold relevant competencies to perform their roles as we work with vulnerable people, the successful candidate will need to have:

Australian Driver’s License (P2 minimum), Vehicle Rego and comprehensive insurance (if transporting participants) Km reimbursed

NDIS Disability Workers Screening card or willing to obtain, blue card if applicable

Police check or willing to obtain

NDIS Worker Orientation Module and any other training completed- free Online training on NDIS website

Current First Aid and CPR

Manual Handling/ Infection Control / Hand Hygiene certification evidence (or willingness to complete if required)

The right to work in Australia- visa or citizenship certificate

Any Certificate III/IV in Aged, Community or Disability Care or similar would be advantageous