Customer Service Officer

Residential – Tom Price | Full time

Starting salary $63,336.00 p.a. + Allowances, 6 Weeks Leave and Super Matching Scheme
Potential for career path progression to a Level 3 Customer Service Officer.
Shire housing is not provided with this position.

Are you passionate about helping people and providing exceptional customer service?

Do you like variety in your role and being part of a team that values providing timely and quality service to both our internal stakeholders and our wider Shire community?

The Shire of Ashburton is looking for a Customer Service Officer to be the welcoming face of our Tom Price Administration Building. As the first point of contact in this customer facing role, you'll play a key role in handling enquiries, providing information, and ensuring our customers have a positive experience from the moment they walk through the door.

What You'll Be Doing:

• Providing professional front-of-house service to the public
• Directing incoming phone calls
• Responding to reception emails and enquiries and assisting with animal registrations
• Administration tasks, receipting and daily reconciliations
• Flag marshal duties, stationary orders and assisting the team with records management

What You'll Bring:

• A friendly, approachable manner and strong communication skills
• Confidence in customer service and problem-solving skills
• Ability to work both independently and as part of a team
• Experience with cash handling and general administration duties
• A valid C Class Driver's Licence and a current National Police Certificate

For further information regarding this exciting opportunity, please contact Dee Walkington, Coordinator Records and Customer Services on 08 9181 3304.

Submitting your Application

Applications must be submitted online via Shire of Ashburton website: www.ashburton.wa.gov.au by 9:00 AM Wednesday 11 June 2025.

Important: Shortlisting will commence immediately, and this vacancy may close early upon identifying a suitable applicant. Your early application is encouraged.

The Shire of Ashburton is committed to diversity and strongly encourages candidates from different cultural, gender and age backgrounds to apply.

Please Note: Canvassing of Councillors or Shire Employees will disqualify. The successful applicant is required to obtain relevant police checks and to provide evidence of all claimed qualifications prior to commencing employment. We strongly encourage candidates to apply for a National Police Check upon job application.