About the role

This full-time Client Service Coordinator position at Grace Worldwide (Australia) Pty Ltd is based in Forrestfield, WA 6058. In this role, you will be responsible for providing high-quality client service and administrative support to ensure the smooth running of our operations.

What you'll be doing

Handling inbound client inquiries and requests via phone, email, and other communication channels

Maintaining accurate client records and updating client information in our database

Assisting with the preparation of client proposals, contracts, and other documentation

Ensuring that customers receive a full measure of service

Providing general administrative support, such as filing, photocopying, and data entry

Collaborating with cross-functional teams to ensure seamless client service

Identifying opportunities to improve client service and administrative processes

What we're looking for

1-2 years of experience in a client service or administrative role, preferably in a professional services or sales environment

Strong communication and interpersonal skills, with the ability to build rapport with clients

Excellent organisational and time management skills, with the ability to prioritise tasks and meet deadlines

Proficient in using Microsoft Office (Word, Excel, PowerPoint)

Proven problem-solving skills and a customer-centric approach

A team player with a positive and proactive attitude

What we offer

Competitive salary package that recognises your experience and contribution

Work alongside a dynamic, experienced, and supportive team

Real opportunities for career progression through mentoring and development programs

Access to a comprehensive rewards and recognition program, including:

Perkbox membership with exclusive discounts and offers

Confidential Employee Assistance Program (EAP) for wellbeing support

Novated lease salary packaging and additional staff benefits

To know more about the exciting employee benefits at Grace, click on the link: https://www.grace.com.au/careers

About Grace Group

Grace is Australia's leading services company, committed to excellence and passionate about our people. With over a century of experience, we've established a reputation for delivering outstanding service in relocation, removals, and information management. We view our employees as our greatest asset and attribute our success to their dedication and talent. This is why we invest significantly in their development, offering comprehensive training, career advancement opportunities, and a diverse and inclusive work environment. Grace provides a stimulating and rewarding environment where employees can reach their full potential. We support their growth with practical training, formal education, and chances for internal movement and promotions. Our dedication to inclusivity means we strive to create a workplace where everyone, regardless of their background, feels valued and included.

No agencies please. If we feel the need to use an agency, we will be in touch with one.