Programs and Projects Assistant

Exposure to the full array of Library Programs

Deliver exceptional Customer Service

Full time 35hrs per week, Rockdale Library

Our team

At Bayside Council, we are committed to a positive, flexible and supportive workplace culture, where our people and customers feel respected and valued. We are proud to serve our community through operating with transparency, integrity and in the best interests of the Bayside community to deliver exceptional service.

The City Life directorate delivers personalised and public services to enhance community life, including family, aged, leisure and cultural services.

About the role

We are looking for passionate and enthusiastic Programs and Projects Assistant. The role is responsible for all duties on the customer service desk, responding to customer enquiries and requests, supporting library visitors to use our facilities, and contributing to library programs.

You can also expect to:

Work on rostered desk shifts at all libraries in the Bayside network to deliver library services and responding to customer enquiries and requests.

Support customers to use facilities including public PCs and printers and assist with study room bookings.

Return, shelve, and tidy library resources and other general administrative duties.

Promote library (and Council) services and initiatives to library visitors.

Work with the Projects and Programs Librarian to assist in the planning, preparation, and delivery of library programs, including Children’s and Youth programs, Multicultural programs, Home Library Service, and other outreach initiatives and adult programs, including technology training, to meet community needs and expectations.

Monitor customer behaviour and usage patterns, including the collection of statistics, and contribute ideas, observations, and insights to assist with continuous improvement and development of innovative and relevant library services and programs.

Provide support to other team members, while working on rostered desk shifts across the library network.

Promote the positive and collaborative culture and values of the organisation through open, fair, and transparent decision making and ethical, professional behaviour.

About you

We are looking for a someone who has:

Demonstrated understanding of and interest in providing exceptional customer service within a busy and dynamic environment, ideally in a within a Library setting

Knowledge and experience in using IT devices and applications including but not limited to PCs, tablets, printers, and Microsoft application suite.

A current Working with Children Check Number.

Current Driver’s Licence Class C and/or willingness to travel between Bayside Library locations.

Current First Aid certificate relevant to the role or willingness to obtain.

Tertiary Qualifications in the Library and Information Services or equivalent will be highly regarded

Our benefits and culture

As an organisation, we pride ourselves in offering a flexible working environment centred on delivering great outcomes for our customers, whether internal or external. The Business Transformation team have a strong culture of collaboration and delivering exciting new initiatives.

On top of the competitive salary, our people enjoy:

3 extra days off during Christmas each year

15 days sick leave each year

2 days health and wellbeing days each year

Generous parental leave entitlements for both parents

Apply now

Before submitting your application, please take the time to read the position description by clicking the paperclip button located in the top right section of this page. Please use MS Edge or Google Chrome to submit your application. If you have any technical issues opening the link, please contact us at [email protected]

Your application should include an up-to-date resume (max 3 pages) and a covering letter (max 2 pages), outlining how your skills and experience meet the essential requirements and desirable experience of the role.

Deadline: Monday 9 June, 2025

Salary: $58, 012.88 to $64, 974.52 pa

Applicants may be required to satisfactorily undertake a Criminal History Check, Medical and/or Working with Children check in accordance with the position.

We are an equal opportunity employer committed to an equitable, diverse and socially inclusive work environment.