The Company

OCS Building Maintenance t/as Midcity Group has provided expert building repairs on residential and commercial properties to the insurance industry for over 35 years in Western Australia. We expanded into NSW in 2019, QLD and VIC in 2023.

Midcity Group specializes in providing reporting and investigation services to assist our clients in determining the extent of their liability on an insurance claim. Following client approval, we co-ordinate and project manage both minor and major construction works for residential and commercial portfolios. Our business operates within strict KPI measurements to meet client expectations and is supported by a sophisticated job management system.

The Role:

A part time role requiring 25 - 30 hours a week Monday - Friday onsite.

We are seeking a dedicated and enthusiastic individual to join our Administration team, someone who is versatile and resilient and enjoys operating within a team. We operate within a fast-paced environment where our efforts are valued, and creativity and initiative are supported.

We are a small team locally working closely together. This role represents the growth within our business and brand. A role which promotes opportunity for career growth if desired.

The focus of this role is customer service and construction administration tasks associated with end-to-end insurance claim management while always maintaining a high level of service.

Key Duties & Responsibilities:

Co-ordinate pre-construction administrative requirements directly supporting project managers in running complex construction works.

Schedule and maintain compliance, audits and client communications within a fortnightly basis across all stakeholders.

Liaise with homeowners and insurance companies in both pre- repair and repair process.

Liaise with Suppliers, subcontractors and our internal team of supervisors and estimators to maintain proactive action throughout the construction process.

Respond to incoming communications and requests (email/phone)

Maintaining customer service levels

Skills & Experience required:

Positive attitude and a team player

Experience managing insurance claims and or construction administrative works.

High level of customer service

An ability and willingness to quickly learn new software/systems

Strong written and verbal communication skills, including a professional phone manner

Excellent time management and organizational skills

High level of computer literacy including Microsoft Excel and Outlook

Attention to detail and accuracy is a must

Must be reliable and provide reference

At least 2 years administration experience

The following skills/experience would be an advantage, but are not essential:

Experience using job management software

Previous experience in the building industry and/or insurance industry

When applying, please include a covering letter to introduce yourself.