Title: ICT Business Consultant at Esker Australia Pty Ltd

Full-time role, Sydney NSW

Esker is an international software solutions company and a recognised leader in helping companies eliminate paper and improve business processes such as invoicing and order processing with document automation software and services. A lot of hard work goes into developing, delivering and marketing our solutions, but we’re not afraid to celebrate our success.

Join our team of driven and impossibly bright people who don’t just love what they do, they love who they do it with.

Who We Are

Established in 1985, Esker has grown into a leading provider of AI-driven process automation software solutions with over 1000 employees and 6,000 customers worldwide. Companies such as Sony, Trek, Heineken, Nestle, and many more use our cloud-based solutions to run more efficient and cost-effective business processes, improve customer and supplier relationships, increase employee productivity and morale, and enhance global visibility, scalability, and compliance. Esker operates in 14 countries with global headquarters in Lyon, France.

Esker Australia was set up in Sydney in 1997 and has grown to a team of over 40 people. Over 2000 companies in AUS and NZ run Esker solutions.

What You’ll Do

You will be responsible for the implementation of a suite of Software as a Solution (SaaS), including customer assessment, scope configuration, installation, training, testing, production switch over, and documentation/reporting. The role is mainly a business consultant role (80-90%) with project management and consulting component (5-10%) as well as technical tasks such as installation, configuration and testing (5-10%). Your Key Tasks and Duties will include (But not limited to):

Consulting Area

Analyse and review business requirements to help design solutions that would meet customer needs

Analyse and review Statement of Work documents to confirm technical feasibility, architecture and integration design.

Discuss technical and functional requirements with customers

Write materials and deliver training on Esker solutions to Partners and Customers

Follow Esker Implementation methodology

Configuration and delivery of technical solutions to deploy and implement Esker solutions using Esker On Demand Platform

Pre Sales Area

Participate in bids, writing the technical part of the proposal

Post Sales Area

Log and follow up technical challenges, feature requests, and bugs with R&D

Log and forward complex technical problems to ISS managing these problems to a conclusion for customer satisfaction

Other

Maintain advanced knowledge of product features and understand client problems

Notes

Works in relationship with Sales Reps, Country Manager, Customers and Prospects, Partners, International Technical Support and International Product Management

Who You Are

Strong customer facing skills / customer service skills

Strong problem solving and analytical skills

Ability to assess customers’ technical and business needs

Ability to conduct design and requirement assessments by engaging effectively with all stakeholders

Ability to function effectively in a fast paced environment and be involved in multiple projects simultaneously

Comfortable to be part of a team or work independently to meet project objectives

Pragmatic task completer

Learning oriented, open minded to new situations

Excellent written and verbal communication skills

Ability to travel

Fluent in French highly desirable

Essential Experience

You have 2+ years hands-on experience in software package implementation (either in a software company, system integrator or inhouse)

You have 2+ years’ experience defining and developing business requirements and functional specifications

Educational Requirements

Bachelor in IT or Computer Science or Engineering a minimum (Masters degree highly desirable)

Come as You Are

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Esker.

Esker is an equal opportunity employer that celebrates diversity and is committed to maintaining an inclusive and mutually respectful work environment. We do not discriminate against any qualified applicants based on race, colour, national origin, religion, age, sex, sexual orientation, gender identity or expression, pregnancy, disability, medical history, and any other characteristic protected by applicable laws.

You will need to have a valid unrestricted working visa (PR / Citizenship preferred).

Employee Benefits

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly advance their professional development and own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. We reward and recognise our efforts with annual awards, regular internal incentives and team events.

You’ll fit in well with Esker if you’re looking for a company that understands the needs of its employees and provide a good work and life integration. On top of a competitive salary, we also provide flexibility of working hours, ability to work from home and a friendly work environment at our Sydney Office.

When you travel interstate or internationally, and when airfares are similar, Esker lets its employees fly with their preferred airline, so they earn reward points and loyalty bonuses.

To help you stay healthy and resilient, Esker delivers an internal wellbeing program and subsidises a monthly wellbeing allowance for its employees.

Annual Remuneration

$100k - $110K salary per year (plus superannuation)