Implementation Consultant / Technical Business Analyst - SaaS - Financial Services

• $100k - $120k + super
• Sydney CBD / Hybrid (3 days in the office)
• Permanent Position

My client is a growing SaaS business that has been delivering pricing, profitability, and ESG software to major financial institutions for nearly 20 years. As they enter an exciting growth phase across Australia and internationally, they’re looking for a highly motivated Implementation Consultant to join their Customer Success team.

This is a great opportunity to work with some of the largest banks in Australia and abroad, delivering complex solutions that make a real impact.

In this role, you will:

Collaborate with senior stakeholders across banking and finance clients to gather, analyse, and refine business requirements

Configure the SaaS platform (including logic and scripting) to meet client needs

Translate requirements into user stories and technical documentation

Run workshops, onboard users, and deliver client training

Manage UAT, support the release cycle, and liaise with developers/testers

Act as a subject matter expert for both internal teams and clients

Create and improve onboarding documentation

Advocate for client needs to support ongoing platform development

Key Requirements:

2–3+ years’ experience implementing software solutions for enterprise or mid-size clients

Background as a Technical Business Analyst, Implementation Consultant, or Customer Success Consultant

Hands-on configuration experience (ideally within a low-code or SaaS environment)

Strong understanding of technical integrations (e.g. APIs) and ability to read/edit basic code

Excellent communication skills with confidence presenting to senior stakeholders

Proven ability to run client workshops and user training

Highly organised with strong attention to detail and documentation skills

Comfortable in a lean, fast-paced, and occasionally ambiguous environment

Experience with banking or financial services clients

Knowledge of financial mathematics or statistical concepts

Familiarity with C# or scripting logic

Exposure to clients such as the Big 4 banks, tier 2 lenders, or similar

What’s on Offer:

Work directly with high-profile financial institutions

Clear growth path, with potential to explore international opportunities (US/London)

Flexible hybrid working model (3 days in-office)

A growing company with a lean and supportive team