We are currently seeking applications for a Senior Lead, Collections and Client Engagement to join Fines Enforcement Recovery Unit at The Department of Treasury & Finance on an ongoing basis.

Remuneration: MAS3 ($127,859 p.a.).

About the opportunity:

As the Senior Lead, Collections and Client Engagement you will be responsible for our Outbound & Digital customer-facing operations in the Fines Unit.

This role works closely with the Chief Recovery Officer (CRO) by maximising collections across all debt portfolios and strategically introducing modernised services via digital, data and analytical application to our client treatment journeys.

About you

You will be responsible for overseeing and managing the Fines & Enforcement business to ensure efficient and effective debt recovery processes. This role involves developing strategies to improve collections rates, supervising staff, strategic service partners and ensuring compliance with relevant laws and regulations. You play a critical role in maintaining positive relationships with clients while maximising recovery of outstanding debts.

To be successful you will have:

Demonstrated strategic leadership in client-facing or call centre environments, with the energy to inspire and motivate teams.

Strong problem-solving skills with the ability to analyse complex issues, develop solutions, and make timely, client-focused decisions.

Proven ability to define, implement, and communicate performance metrics across teams, partners, and leadership.

Experience developing tailored collections strategies that support fair treatment of financially vulnerable clients, aligned with policy and regulation.

Contemporary leadership in digital and omni-channel collections, driving innovation and service excellence.

Skilled in stakeholder engagement, working closely with internal leaders and external partners to represent FERU and foster strong relationships.

A collaborative team player who provides clarity, direction, and motivation in dynamic environments.

About us

At the Department of Treasury and Finance we work together to ensure South Australia is a thriving, prosperous state now and into the future.

We are the lead agency for economic, social and financial policy outcomes. We play a vital role in providing financial services to the community and economic and fiscal policy advice to the Government of South Australia.

Our culture is one that welcomes all and we embrace flexibility and embrace diversity. We believe people are our most valuable asset, so we work to support the skills, knowledge and capability of our staff.

What we offer

Flexible working options

Salary packaging options

Discounted gym membership

Supportive career development opportunities

Employee Assistance Program for you and your family

Be Well Program

For a confidential discussion about the role please contact:

Erminia Morizzi
Title: Executive Assistant
Tel: 08 8429 0276
email: [email protected]

Application Instructions:

To be considered, all applications must be submitted online via I Work for SA by clicking Apply and following the instructions.

Applicants are required to submit a Curriculum Vitae and covering letter (no more than two pages) addressing the key selection criteria and demonstrating suitability for the role. You are also required to provide details of 2 referees and complete a pre-employment declaration. Add in here whether any form of screen clearance will be required (delete if not applicable)

The Department of Treasury and Finance is an Equal Opportunities employer committed to providing an inclusive workplace that embraces diversity and inclusion for all employees. We strongly encourage applications from people of Aboriginal and Torres Strait Islander descent, culturally diverse backgrounds, disability, all genders, and LGBTQI+ community. If you have any support or access requirements, we encourage you to advise us if invited to interview.