Join Our Team as a Service Advisor at Ipswich City Mechanical!

Imagine waking up on Monday dreading another week at a place that drains you — DON’T LET THAT BE YOUR STORY ANYMORE.

We’re not like the places you’ve worked before. At Ipswich City Mechanical, we’ve built something different.

We are a high-performing, passionate, and genuinely fun team that loves this industry. We provide customers with clear, honest advice — no dodgy upsells, no hidden agendas — and we back it all with the best service.

Plus, you’ll get your Mondays off because we work a 4-day week (Tuesday to Friday) so you actually get work-life balance. Your voice matters here, and your ideas shape how we grow. We embrace modern tech, video content, and social media to engage our customers — we’re not stuck in the past.

We’re here to keep families safe on the road and create an exceptional experience along the way.

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What’s in It for You?

Full-time, 4-day workweek (Tuesday–Friday, 6:45 am–5:30 pm)
You’ll work hard across four solid days, then get a three-day weekend every single week. That’s an extra 52 Mondays a year for yourself, your family, or whatever matters most to you.

Healthy lunches provided every workday
No more standing in line at the servo or living on takeaway. We cover nutritious, healthy lunches each day you’re here — saving you time, money, and stress.

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Top-quality polo uniforms supplied
You’ll get super comfy, breathable polos that are cool in summer and warm in winter. No extra uniform costs out of your own pocket.

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A supportive, no-BS team culture
There’s no “you work for us” mindset here — we work together. You’ll join a team where your input matters, your ideas are heard, and we celebrate wins together. Expect a lively, fun, and respectful environment.

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A meaningful, purpose-driven role
Every day you’re helping keep local families safe on the road. You’re not just booking jobs; you’re making sure people drive away with confidence, knowing their car’s in top shape.

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Opportunities for growth and development
We invest in team-building days, regular planning sessions, and personal goal-setting. Whether you want to sharpen your skills, take on more responsibility, or just keep learning — we’re here to support that.

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Modern tools and a forward-thinking workshop
We use the latest technology, social media, and video content to stay connected with customers. You’ll be part of a workshop that’s ahead of the curve — not stuck in old-school ways.

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What You'll be Doing

As our Service Advisor, you’ll own the front desk and customer experience — greeting customers warmly, answering questions, and setting the tone for a professional, trustworthy visit. You’ll manage workshop bookings and scheduling, keeping the tech team running efficiently without overloading anyone. You’ll communicate clearly and honestly with customers, providing estimates, progress updates, and follow-ups, ensuring they always feel informed and confident. You’ll recommend additional work only when it’s genuinely needed, building long-term trust rather than chasing hard sales.

Behind the scenes, you’ll handle job documentation, invoicing, and workshop admin, keeping everything accurate and on track. You’ll also get involved in creating engaging social media content — snapping photos, shooting videos, and sharing the workshop’s wins with the community. Most importantly, you’ll act as the vital link between the customers and the technicians, helping the whole team deliver an exceptional experience every day.

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What We're Looking For

A true passion for the automotive industry

Minimum 4+ years experience as a service advisor (mechanical workshop or dealership)

Confident using social media, photos, and videos to engage customers

Strong interpersonal skills — you know how to connect with people

Excellent communication and organisational skills

A can-do attitude, eagerness to learn, and drive to improve

Manual driver's licence

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Why Choose Ipswich City Mechanical?

We’ve built our reputation on exceptional customer care, quality workmanship, and open, honest communication. Our customers trust us because we prioritise their safety, explain things in plain English, and deliver reliable, top-notch service every time.

When you join us as a Service Advisor, you’re not just stepping into a job — you’re joining a business that genuinely values:

Professional growth and career development

Positive team energy and collaborative problem-solving

Training in modern systems and tools

Opportunities to strengthen your industry knowledge

Clear pathways for leadership and growth

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Ready to Apply?

If you're excited about joining our team, bringing positive energy every day, and growing your career with us, we want to hear from you!

Send your CV to [email protected] with the subject line "I'm your new Service Advisor!"

We look forward to meeting you and discovering how you can contribute to our continued success while building a rewarding career.

If you do not have previous experience in this role and you do not meet the above criteria, you will not be considered for this position. Please consider this before emailing us your resume and cover letter as we don't wish to waste your time or ours. Only applications with a cover letter and updated resumes will be considered.