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Service Advisor - Experienced

Mackay City Auto Group
Mackay, QLD
A$78,351 p/a
Trades & Services → Automotive Trades
Full-time
On-site

Posted 17 days ago


Join Mackay City Auto Group as an Experienced Service Advisor and start a great career with one of the area's most respected auto companies.

Due to continued growth, we are seeking to add an energetic and well-organised Service Advisor to join the team. Working within a friendly team environment you will be responsible for frontline customer service and sales, customer management, general administration, and office duties.

To be successful in this autonomous role you will be naturally well-organised, highly motivated, with attention to detail and superior interpersonal skills. You will have previous customer service and administration experience, with the ability to prioritise and communicate openly and effectively within a dynamic team.

An industry leading retainer is offered as well as huge earning potential through commissions and achievement of monthly KPI's.

About the role:

A Service Advisor is a key member of the service team as our interface with clients.

To excel in this role, you need a combination of good administrative skills, attention to detail and the confidence to communicate with a wide range of people and be dedicated to delivering 'best in class' customer experience.

Specifically, the job involves.

Customer service, over the phone and email.

Making bookings for customers.

Answering queries from customers.

Liaising face to face with customers.

Liaising with service workshop and spare parts team members.

Providing timely follow ups to customers.

Explain repairs to customer (knowledge training will be provided)

Manage invoicing.

Building ongoing professional relationships with customers.

About you:

Exceptional customer service with a focus to maintain a good relationship with customers.

Current Driving Licence.

Solid attention to detail.

Outstanding verbal and written communication skills.

Highly organized with exceptional time management.

General administration including debtor management.

Excellent computer skills.

Must be a Team player.

If you believe you would be suitable for this role but have no experience, please still apply we also have Trainee positions available with a different retainer.

There is a lot of technology to learn and while basic mechanical knowledge is helpful, we will guide you to ensure you learn in the most effective way possible setting a path that will speed your progress without being overwhelming. We also have access to manufacturer’s extensive product knowledge and training. This ensures your understanding of all these fantastic cars and that you become a real service specialist.

Please apply by submitting a cover letter and your resume.

Only shortlisted candidates will be contacted.


About Mackay City Auto Group

Mackay, QLD, Australia

Mackay City Auto Group is Mackay’s largest multi-franchise dealership. Servicing Mackay & surrounding areas we are ideally located to service one of the fastest growing areas of Queensland.

We offer on the job training in all departments and with an attractive commission and bonus structure which is an exceptional opportunity for individuals. Mackay City Auto Group is a family friendly business which is instrumental in creating and achieving a healthy work and home life balance to ensure success and harmony in all aspects so you can remain happy, productive and healthy. We believe this is beneficial to drive our high level of customer care and to increase customer retention.

With 12 new vehicle brands to choose from we offer a wider selection of vehicles than any other dealer in Mackay. We are a true “One Stop Automotive Shop”. Additionally, we operate 2 pre-owned used vehicle yards, stocking a selection of quality vehicles.

To assist with your purchasing requirements our Finance & Insurance team have access to a number of lenders & insurance companies ensuring we can provide fast, easy, & competitive packages that suit your individual circumstances. We have invested in state of the art service tooling & diagnostic equipment ensuring that we “keep you moving”.

We are investing heavily in ensuring that our factory trained technicians are constantly kept up to date. Mackay City Auto Group believes our success is linked to the culture of people & their ability to deliver “Quality, Service, Value”. We aim to supply Quality products, deliver outstanding Service, at a Value for money price. We are committed to doing whatever it takes to ensure that any dealings you have with us are pleasant whether you’re buying a new or pre-owned vehicle, purchasing parts or organising a service.

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