Role Status: Full-time term vacancy until 30 June 2026
Remuneration: ASO3 ($67,589 - $72,033 per annum) + 11.5% Superannuation

The Department for Child Protection is seeking a Senior Research Records Officer to join our Subpoena/Freedom of Information Team.

In this role, you will be responsible for:

Providing timely and detailed advice to callers on freedom of information, subpoena and other information related enquiries.

Assisting Business Support Officers with complex customer enquiries.

Conducting research, across multiple systems, collating and editing material to comply with the scope of information requests.

Managing workload priorities in a high-volume, time-critical and complex setting.

Maintaining file management, data in computerised systems and ensure records are up to date by accurately entering information.

Liaising with internal staff and State Records regarding the retrieval of historical and sensitive documentation.

To be successful in this role, you will:

Have exceptional interpersonal skills and the ability to communicate effectively both verbally and in writing.

Be able to manage a high and varied workload, work under pressure, organise priorities, meet deadlines and take initiative.

Have the ability to provide effective solutions by identifying and analysing problems through investigation, research and consultation.

Be able to work under limited direction, within broadly defined guidelines, both autonomously and in a team environment.

Have the ability to follow procedures and processes to avoid errors, take corrective action to minimise mistakes, and have high attention to detail.

If you are passionate about undertaking critical research and providing solutions to complex enquiries, then we encourage you to apply.

About the Business
The Department for Child Protection (DCP) plays a key role in the protection of children, young people and their families within South Australia. The department provides support to vulnerable children and young people to be safe, strong and connected.

There are many benefits to working with DCP, including:

Leave loading and salary packaging opportunities.

Paid parental and partner leave.

Employee Assistance Program (confidential counselling for you and your family).

Free annual flu vaccination for staff.

Fitness Passport (gives you and your family access to a wide choice of gyms and pools across South Australia).

Special Conditions
To find out more about this role, including the key selection criteria and special conditions, please click on the 'apply' button.

Enquiries: Mikala Ballard, Manager, email: [email protected]

Our workplace reflects the diverse communities we serve. We encourage applications from all backgrounds, experiences, and abilities. This includes women, people with disability, Aboriginal and Torres Strait Islanders, the LGBQTI+ communities, and people from culturally diverse backgrounds.

To apply for this role, please click the 'apply' button to be re-directed to the DCP Career Portal.

Applications Close: 10 June 2025 11:00 PM