Job Title: Senior Technical Manager – Engagement & Process Improvement
Location: Melbourne CBD
Contract Type: 8 week, short-term, Full-time hours
Pay Rate: $85p/h + super

About the Role:
We are seeking an experienced and strategic Senior Technical Manager – Engagement & Process Improvement for a short-term 2-month contract.
This role will lead process optimisation, service improvement, and workforce planning initiatives across a large technical services function supporting teaching and research in a higher education institution.
A key focus of the role will be scoping future support models for schools, working closely with stakeholders, and delivering critical outputs for executive decision-making.

Key Responsibilities:

• Engage with Schools and Research & Innovation teams to understand technology support requirements for teaching (e.g., digital engineering), and produce a detailed report including capability and staffing recommendations for Executive.
• Conduct a gap analysis with ICT Central Services to assess current on-the-ground support in specialist teaching/research spaces and with specialised applications; incorporate findings into the Executive report.
• Develop Position Descriptions for two School-based technical support roles (e.g., SCT), based on analysis and engagement outcomes.
• Review existing digitised business processes and make recommendations for improvement or further automation.
• Lead and embed service and process improvements across the technical services group, with a focus on standardisation, digitalisation, and operational efficiency.
• Partner with internal teams and stakeholders to ensure new processes and workforce models are effectively implemented and adopted.
• Support organisational priorities in workforce planning, staff engagement, culture-building, and professional development.

About You:

• Strong experience in process improvement, service design, and stakeholder engagement in complex environments.
• A collaborative, people-focused leadership style with the ability to work across technical and non-technical teams.
• Familiarity with education or research environments and technology-enabled teaching support.
• Strong writing and analytical skills, with experience producing reports and business cases for senior audiences.
• Proficiency with digital tools, including Microsoft Office and process-mapping platforms (e.g. Visio, Promapp).

Qualifications

• Relevant qualifications and/or equivalent experience in business operations, technical services, or process improvement.
• Working with Children Check mandatory.

Perfect for a motivated leader ready to make a meaningful contribution in a focused, two-month engagement.

At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.

You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion.