About The Company

Our client is a global insurance provider ranking within the top 5 insurance providers Australia wide.

Dealing with retail as well as small and medium-sized business customers, they take pride in their diversity, inclusivity and strong culture of empowerment and building collaborative partnerships.

About The Role

We are searching for multiple Customer Service Representatives to work in the Service Team to provide excellent customer service to new and existing customers.

Duties:

• Provide accurate information efficiently and in relation to home and motor general insurance products
• Establish new policies and update existing policies for customers
• Achieve set business key performance indicators (KPI’s)
• Be coachable and always striving to improve
• Follow agreed compliance guidelines
• Maintain accurate customer and policy records
• Participate in training & development activities
• Contribute to team effectiveness (eg: participation in Team Meetings)
• Complaint investigation & analysis

Skills & Experience

• Energetic with a sheer passion for delivering excellent customer service
• Ability to achieve individual and team targets
• Sales and service within a contact centre environment highly regarded
• Experience working within the financial services industry is advantageous
• Enjoy working in a fast-paced, results driven environment
• Excellent communication and active listening skills with strong attention to detail.
• Strong track record in customer service background we welcome and encourage those from retail and hospitality to apply

Benefits

• Professional and technical development opportunities
• Work from home after training and sign off
• Paid parental and partner leave
• Additional leave options, including 5 well-being days each year
• Generous employee insurance discounts
• Novated lease options
• Corporate employee discounts from various retailers
• Wellbeing benefits e.g., vaccinations, health insurance discounts, mental wellness training professional memberships, EAP (Employee Assistance Programme)

Culture

The current team work as a really collaborative and supportive team and feel like a family. They are big on continuous improvement and genuinely enjoy celebrating each others wins.

There is no blame or finger pointing in this team, only flexibility and lifting each other up!

How To Apply

If you want to go to work for a global insurance leader, then hit apply now and if successful you will be contacted.