***Join Our Thriving Team as a Service Administrator***

We are seeking a motivated, proactive and detail-oriented Full Time Service Administrator to join our dynamic team in our Cockburn Central office.

Complete Refrigeration & Air is a fast-growing company in the HVAC & Refrigeration industry, delivering high-quality services across Perth and Mandurah areas. With exciting new projects coming up, we are looking to expand our team by adding a proactive and reliable Service Administrator to assist the team with daily administration duties.

Job Description:
You will play an important role in assisting managers and fellow office staff in day-to-day operations, ensuring a smooth administrative process. You will manage incoming calls, emails and inquiries from clients, providing exceptional customer service. Your role will ensure accurate data entry and client records are maintained and updated, including creating new jobs and updating of tasks through our computer system (training provided). You will be involved in parts sourcing from suppliers, follows ups and processing related to installations, repairs, and maintenance. As parts and units are received into our store, you will be responsible for the receipt and labelling the incoming items. You will contribute to improving internal processes and implementing efficient administrative systems.

We are very team orientated and pride ourselves on supporting each other. Summer time in particular is a very fast paced environment full of challenging yet rewarding work.

📋Key Responsibilities: 📋

Serve as one of the main points of contact for incoming calls

Accurately enter and manage data, tracking service requests and follow ups

Provide high quality customer service which includes phone, some face to face and email communications

Assist with the managing of our main email inbox for key client jobs to action, job queries, follow ups and escalation.

Sourcing and ordering of parts

General administrative support

Provide clear communication and updates to clients, site contacts, subcontractors, management and internal teams.

Collaborate with field technicians to ensure timely and efficient completion of maintenance tasks with required information entered.

Take ownership of your role, managing responsibilities with accountability and a proactive approach, reaching out to your team members when required.

**📈 This administrator role is dynamic and as we grow further, establish new contracts and clients, there is the opportunity for this role to evolve quickly into a contract co-ordinator role📋**

As a contract co-ordinator you will serve as the main point of contact for a specific client or job type, ensuring timely completion of jobs, ordering of parts, coordinating visits, scheduling technicians and ensuring strict KPIs are met. You will be able to communicate effectively to ensure all parties are aligned. A large part of this role will involve managing workflow spreadsheets and schedules, keeping clients up to date with job progression, liaising with field staff for notes and photos ensuring that work completion rates are met. Some invoicing may be required. This position requires a proactive and responsible person who thrives in taking accountability for closing loops on their tasks. Strong organizational skills and the ability to handle multiple tasks at once are a must for this role.

🔍What We're Looking For: 🔍

Previous experience in a busy administrative role, preferably within the HVAC, maintenance or trades sector (Minimum 2 years)

Accurate data entry skills, with high attention to detail.

Excellent time management skills, with the ability to prioritize tasks effectively.

Exceptional communication skills, both written and verbal.

A proactive, accountable and responsible approach to work, with a drive to exceed expectations.

Ability to thrive in a fast-paced, growth-oriented environment.

Strong organizational skills, efficient time management and the ability to meet strict KPIs.

A solutions orientated team member.

A willingness to help your teammates and step in to help each other achieve common goals.

The ability to think ahead and anticipate potential hurdles while taking initiative to overcome them.

A positive 'can do' attitude

Great work ethic and proactivity is highly regarded alongside the ability to follow instructions and see tasks through to successful completion.

Proficient in using Microsoft Office Suite, Outlook, and other relevant software (knowledge of Aroflo and client online or app portals are a bonus).

Ability to work independently and as part of a team, multitasking and prioritizing tasks effectively.

Previous experience in a client liaison/contract co-ordinator based role is an advantage

🏅 What We Offer:

Competitive salary and opportunities for career growth.

A diverse position that can evolve into co-ordinator role for the right person

Potential for the role to grow and take on the responsibility for managing and scheduling your own client works

A positive and collaborative working environment where everyone is accountable not just to management but to each other.

Regular staff outings.

Recognition of your hard work with ongoing support

The chance to be part of a reputable growing company that values its employees.

Immediate start available

To Apply:
Please submit your resume and a cover letter explaining your experience and why you’re a great fit for this role. We look forward to your application!