Senior Business Analyst (COTS / SaaS)
UpperGround by Hudson - Technology, Projects & Transformation
Posted 9 days ago
This pay rate is inclusive of mandatory 25% casual loading
Great SA Government agency looking for a senior business analyst to work in a systems replacement project.
About the Role:
Our client is seeking a versatile and experienced Business Analyst / Project Manager to lead and support a critical systems replacement and implementation project involving CRM and SaaS platforms. This hybrid role is ideal for a professional who can bridge the gap between business needs and technical delivery, while also managing project timelines, risks, and stakeholder expectations.
Key Responsibilities:
Business Analysis:
- Gather, analyze, and document business requirements for CRM and SaaS system replacements.
- Evaluate current systems and processes to identify gaps and improvement opportunities.
- Translate business needs into functional specifications and user stories.
- Facilitate workshops, interviews, and walkthroughs with business and technical teams.
- Support vendor selection, solution design, and implementation planning.
- Assist in change management, training, and user adoption strategies.
Project Management:
- Define project scope, objectives, and deliverables in collaboration with stakeholders.
- Develop and maintain detailed project plans, schedules, and resource allocations.
- Monitor project progress, manage risks and issues, and ensure timely delivery.
- Coordinate cross-functional teams including vendors, developers, and business units.
- Provide regular project updates and reports to stakeholders and leadership.
- Ensure alignment with organizational goals, budgets, and compliance requirements.
Required Skills & Experience:
- 5+ years of experience as a Business Analyst and/or Project Manager in system implementation or replacement projects.
- Proven experience with CRM systems (e.g., Salesforce, Microsoft Dynamics) and SaaS platforms.
- Strong understanding of business process modelling, requirements gathering, and stakeholder engagement.
- Demonstrated ability to manage projects end-to-end using Agile methodologies.
- Proficiency in project management tools (e.g., MS Project, JIRA, Trello, Asana).
- Excellent communication, leadership, and organizational skills.
Desirable:
- Experience in data migration and system integration projects.
- Familiarity with tools such as Confluence, Visio, or Lucidchart.
- Relevant certifications such as PMP, PRINCE2, CBAP and Agile PM.
Do not miss out on an opportunity to work for a well-known and impactful State government organization.
For a confidential discussion and further information, please apply with your MS Word copy of your resumes via the link provided. Alternatively, please email Kevin Gonzalez, our IT Business Analysis Talent Specialist ([email protected]) quoting job number 244940.
Our client and Hudson are equal opportunity employers and encourages candidates from all backgrounds to apply.
Thanks.
About UpperGround by Hudson - Technology, Projects & Transformation
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