QBuild is a commercialised business unit of the Queensland Government. It has been Queensland Government's builder for over 160 years, playing an important role in communities across the state by building and maintaining government-owned assets such as schools, social housing, police stations and correctional and health facilities.

About the role:

You will play a pivotal role in supporting QBuild's ambition to strengthen Queensland's building and construction industry by providing exceptional administrative support to internal client stakeholder groups and liaising with external networks. This role sits within the statewide QBuild Accounts Payable Team and has a focus on managing customer queries, end to end invoice management and processing in line with QBuild compliance processes, procedures and best practice.

Duties and skills involved:

• Provide efficient and high standards of customer service to QBuild customers.
• Effectively monitor and manage internal and external correspondence, incoming and outgoing telephone calls and ensure responses are provided within required time frames.
• Willingness to work within a fast-paced environment with KPI's and mechanisms to measure and monitor performance.
• Ability to connect with industry, local suppliers and internal and external stakeholders to ensure the timely and effective delivery of services.
• Demonstrate professionalism and be a positive contributor to a great team and culture while being prepared to perform recurring work.
• Be dedicated to customer satisfaction, and within boundaries, develop an outcome which achieves both customer and business objectives.
• Ensure high standards and accuracy when compiling documents and reports or updating records and information systems (i.e. in Ellipse and Microsoft Office).
• Demonstrate initiative and be a team player by appropriately handling enquiries to senior staff in their absence within expected timeframes.
• Develop and maintain procedures, manuals and registers while being a contributor to improving existing procedures.
• Effectively undertake general administration functions as required.

Technical operational expertise:

• Demonstrated proficiency within the Microsoft suite, particularly Excel.
• Strong interpersonal skills to liaise with a range of internal and external stakeholders, including both blue- and white-collar QBuild customers.
• Knowledge of or ability to rapidly acquire an understanding of QBuild's new and existing reporting tools and processes.

How do I apply?

All applicants must be eligible to work in Australia.

Interested candidates are encouraged to review the below attached applicant guide and role description. Once reviewed please submit the following documents to apply:

• Resume
• Cover letter (2 pages maximum) telling us why you are interested in and capable of performing the role.

If you have any questions about the position or your application, please contact Naomi Beaumont - Business Services Manager on (07) 3008 2318 or email: [email protected].

Applications to remain current for 12 months.

Job Ad Reference: QLD/639320/25

Closing Date: Tuesday, 10 June 2025