Senior Claims Consultant – Motor Insurance
Location: Brisbane CBD | Salary: $85,000 – $95,000 + super | Full-time Permanent

Looking for your next step in motor claims?
If you're confident managing end-to-end motor claims and often find yourself the “go-to” in your team, this is your opportunity to step into a senior-level role where your experience, judgement and mentoring skills will be truly valued.

About the Company
Join a growing specialist insurer with a strong national footprint and a well-respected name in the commercial motor and fleet insurance space. This is a business that values technical skill, strong client service, and a collaborative approach. With a flat structure and open access to senior decision-makers, it’s a great environment for those who want to be recognised and rewarded for the impact they make.
You’ll be based in Brisbane in a high-performing claims team with a supportive manager and clear development pathways ahead.

The Role
As a Senior Claims Consultant, you’ll manage a portfolio of commercial motor claims from lodgement to resolution. These are typically straightforward claims (sedans, light vehicles, rental fleets) – but what sets this role apart is your ability to support others, manage escalations, and drive better outcomes through your leadership presence and technical expertise.

Key Responsibilities:

• Manage 250–300 active motor claims end-to-end
• Handle all stages of the claims lifecycle including lodgement, liability, repairs, settlements and closure
• Work closely with suppliers and service partners to ensure smooth resolution
• Liaise with customers, brokers, and third parties with professionalism and empathy
• Act as a point of support for junior team members and share knowledge across the team
• Assist with training, coaching, and informal mentoring as needed
• Manage more complex claims within your delegated authority
• Help identify process improvements to drive better outcomes for customers and the business
• Stay up to date with industry trends and regulatory requirements

What You’ll Bring

• 2–3+ years’ experience in motor insurance claims
• Strong technical knowledge across motor claims processes
• Ability to manage high-volume portfolios while maintaining accuracy and service standards
• Excellent communication and negotiation skills
• Confidence supporting team members and managing internal escalations
• A proactive mindset with a focus on continuous improvement
• Familiarity with the Insurance Contracts Act and relevant compliance frameworks
• A calm and solutions-focused approach to complex or sensitive matters

The Benefits

• Discounted gym memberships and Qantas Club access
• Free travel insurance for you and your family
• Discounts on car hire and retail products via employee platform

• Base salary: $85,000 – $95,000 + super
• Annual bonus: Discretionary annual bonus
• Career growth: Opportunity to step into future leadership roles as the business evolves
• Group benefits include:
• Flexibility: 1 WFH day per week available after 6-month probation (based on performance)
• Culture: Friendly, grounded and professional team with direct access to senior leadership

How to Apply
Want to be part of a team where your contribution is recognised and your career can grow? Apply now and take the next step in your claims journey.

Apply now with your resume, or reach out to Caitlin at Fuse Recruitment on 0412 939 951 / [email protected] for a confidential chat.

At Fuse Recruitment, we specialise in placing top talent within the insurance and superannuation sectors. If you’re looking for your next career move, we’d love to hear from you!

Know someone who’d be perfect for this role? Refer them to us and receive a $500 referral bonus if we place them in a new position!

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