Venue Manager - Catering – Nissan Arena & QSAC

Australian Catering Services (ACS), Queensland's leading catering team, holds the exclusive catering rights to Nissan Arena and QSAC. We are seeking a qualified and experienced Venue Catering Manager to lead the ACS team of over 70 staff on game days at these venues. Supported by a Venue Head Chef and Assistant Manager, you will play an integral role in delivering successful service for some of Queensland's favorite sporting and entertainment events.

About the Role: ACS and our venue partners are committed to delivering innovative and game-changing stadium food and beverage experiences. We are looking for a hospitality professional who will lead the way with fresh, delicious food offerings and exceptional customer service. Be part of major venue catering done differently!

Services at the Venues Include:

• Major event concession catering
• Daily café operations
• Community sporting events (minor concessional catering)
• Major event corporate VIP catering experiences
• Function and event catering, including conferencing, and a wide range of private and corporate events from canapés to cocktails and formal dining

Key Responsibilities:

• Manage the delivery of exceptional Food & Beverage services, including banqueting, conventions, conferences, meetings, seminars, exhibitions, concessional catering, and major events for up to 5000 guests
• Prepare for major event catering, budgeting, beverage control, rostering, stock ordering, stock control, and reporting
• Implement operational policies and procedures and ensure compliance expectations are met in coordination with the on-site team
• Oversee all F&B departments (fast food outlets, café, mobile food outlets, bars, customer relations, and BOH teams)
• Manage labour, food, beverage, and other administration costs in accordance with the approved budget
• Complete event-based P&L reports and monthly/annual sales projections
• Liaise with event managers, venue managers, venue hirers, kitchen team, facilities, and security departments
• Supervise and coordinate all aspects of food and beverage services at events, maintaining the highest service standards
• Liaise with suppliers of beverages and consumables
• Ensure all equipment is in place to a sufficient level to deliver each function/event
• Manage stock, pre/post checklists, equipment inventory list, and maintenance of the inventory list
• Present and collect feedback from clients and customers to assess performance in relation to established customer service expectations

Requirements:

• Minimum of three years' experience in managing staff
• At least five years' experience in the events/hospitality industry
• Experience planning and delivering events with a variety of stakeholders
• Proven capability to work on various events at different stages of development simultaneously
• Experience using event planning and delivery/project management programs and/or databases
• Tertiary qualification in business, event management, tourism, or hospitality
• Experience with protocol procedures and a background in workplace health and safety is advantageous
• Demonstrated experience running events across a wide variety of formats
• Ability to work within allocated budgets
• Responsible management of a licensed venue certificate (RMLV)
• Thorough understanding of liquor licensing and responsible service of alcohol
• Ability to train and develop staff
• Proven strong leadership, including previous staff supervision experience in a team-oriented environment
• Positive, enthusiastic, and consultative approach
• Excellent time management skills
• Advanced written and verbal communication skills
• Successful relationship-building skills in the workplace
• Demonstrated creative ability and advanced negotiation skills

The successful applicant will understand the hospitality industry and will be engaged in varied rosters covering days, nights, weekends, and public holidays.

If you are passionate about and committed to achieving service excellence, please apply with a cover letter addressing the above requirements and a current resume.

Application Instructions: To be considered for this role, please ensure you include a cover letter addressing the above selection criteria and your current resume in your application. Please note that we are unable to respond to all applications. Applicants requiring sponsorship or those on student visas will not be considered for this role.