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Family Service Lead

Deaf Connect
Parramatta, NSW
A$43.08-$46.35 p/h
Community Services & Development → Child Welfare, Youth & Family Services
Contract
On-site

Posted 12 days ago


About the Role

The role is responsible for maintaining alignment with funding requirements, supporting program growth, and fostering strong stakeholder relationships. This includes supporting the implementation of the Parent Mentorship program in Western Australia as part of the broader national rollout. Exciting opportunity with potential for extension depending on funding.

Main responsibilities of the role include:

Lead and grow national family mentoring programs.

Support delivery of the WA Parent Mentorship program.

Recruit, train, and support paid and volunteer mentors.

Ensure services meet NDIS and TEI funding requirements.

Help develop new services and find funding opportunities.

Build strong relationships with families, mentors, and partners.

Manage referrals, mentor matching, and support.

Monitor progress and report on program outcomes (e.g. DEX).

Promote Deaf culture, teamwork, and great service.

About You

In your application, let us know if you have these key skills and experience:

You know about deafness, Deaf culture, how deaf children have been taught in the past, and how deaf people communicate.

You understand what families go through when they find out their child is Deaf or Hard of Hearing (DHH).

You understand the different kinds of hearing loss and how they affect people, as well as the systems that help identify DHH children early.

You have experience leading or running programs, including hiring, training, and supporting staff or volunteers.

You’re good at solving problems, handling conflict calmly, and managing your time well.

You can build strong, respectful relationships with families, professionals, and other organisations.

You understand how services work under the NDIS and government funding, and you’ve used data reporting systems like DEX.

You have (or are willing to get) a Working with Children Check and an NDIS Worker Screening Check before starting the job.

The following would be advantageous:

You’ve done more training or study related to deafness.

You’ve managed a group of clients and can handle urgent or changing work needs.

You’ve written or applied for grant funding before.

About Us

Deaf Connect is the largest, whole-of-life service provider and social impact organisation for Deaf, deafblind and hard of hearing Australians. We stand with the Deaf community to build capacity and influence social change while paying respect to history, culture and language.

Our organisational values of Heart, Courage, and Discovery and is reflective in everything we do.

We offer an attractive benefits program including:

Salary packaging, enabling you to make huge savings on tax and maximise your pay

Flexibility regarding working arrangements

Discount membership to gyms and facilities throughout Australia

Free annual flu vaccinations

Free comprehensive online learning portal

Free financial wellness support through our default super fund

How to Apply

Apply today! We may actively review applications and begin interviewing prior to this date.

To apply you must submit the following within this form:

Either a Cover Letter or a link to your Auslan video recording outlining how your skills and experience meet the position requirements (no more than 1.5 pages or 5 min Auslan video recording).

An up-to-date resume including your name, contact details, employment history and qualifications.

If you have further questions about the role, you can contact our friendly People and Culture team at [email protected]

Deaf Connect is an equal opportunity employer. All successful applicants may be required to provide a current Australian National Police Clearance, NDIS WC and Working with Children Check/Blue Card prior to commencement.


About Deaf Connect

Yeerongpilly, QLD, Australia

This company does not have any further information provided at this time. We encourage you to research the company by searching for them to learn more about the company or role in question before applying.

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