Helping our customers with their lending needs

Lending Specialist (Contact Centre)

Full-time, permanent

About the Role

The Lending Specialist in our Contact Centre is a key role in supporting the growth and expansion of Regional Australia Bank through proactively identifying customers’ needs and managing personal and home loan top-up enquiries and applications.

While primarily responsible for personal lending, the role may also support other Contact Centre functions during peak times, such as handling general enquiries, assisting with call queues, or providing SME lending support in line with their expertise.

About You

You are results driven, self-motivated individual with lending experience and passion for helping customers with their lending needs. You have excellent communication, interpersonal, and negotiation skills, capacity to work in a high call volume environment, and ability to adjust your strategies in response to team dynamics and evolving business needs. You utilise your well-developed analytical and numeracy skills, and attention to detail, to conduct thorough and accurate assessments of financial information.

The right candidate will be offered an industry competitive remuneration package, training opportunities, career support and a chance to be part of a leading, dynamic, customer-owned finance organisation.

We also offer:

• Annual $250 voucher towards any wellness program of your choice

• Day off on your birthday

• Reward and Recognition Programs

• Discounts on home loans, personal loans, insurance and other banking products and services

Further information

For further information about the role, contact Tim Martin, Lending Team Manager, by phoning 02 6776 6466 or emailing [email protected].

To Apply

Submit your application (cover letter and resume) by clicking on the apply button or email your application to: [email protected].

Applications close: 15 June 2025

About Us

Regional Australia Bank is a customer-owned bank helping regional Australians achieve their lifestyle goals for over 50 years. It has a reputation for being flexible, personable and being able to make the complex simple. With roots in regional NSW and head offices located in Armidale and Port Macquarie, Regional Australia Bank has grown to be one of the premier banking alternatives to the 'Big Four' banks.

At Regional Australia Bank we feel that being connected with regional Australia and its people is undoubtedly the most exciting and inspiring part of our brand. The success of our business is determined by how well we share our passion for championing regional prosperity, including the financial prosperity of the people residing here.