Customer Service Representatives | $36.11/hr + Super | Government Role | Gosford

• Location: Gosford Contact Centre
• Positions Available: 9
• Contract Duration: 20 June 2025 – 19 December 2025
• Pay Rate: $36.11 per hour + Super
• Hours: 35 hours per week (7 hours/day, rotating roster between 7am–7pm)
• Assessment Date: Thursday, 5 June 2025 – In-person, Gosford Contact Centre
• Pre-employment Checks: Police Check (High Risk), 2x References
• Applications open to NSW-based candidates only

Join a High-Performing Government Contact Centre Team! We’re looking for 9 experienced Customer Service Representatives to join Service NSW at their Gosford Contact Centre. This is a fantastic opportunity to be part of a professional and supportive environment within the Road Safety customer support team.

What You’ll Be Doing:

• Providing customer service via phone, email, and digital platforms
• Answering enquiries related to road safety services
• Navigating internal systems and recording accurate information
• Working on a rotating 2-week roster between 7am–7pm, Monday to Friday

About You:

• 2–3 years of customer service experience (contact centre, admin, or retail)
• Excellent verbal and written communication skills
• Comfortable with Microsoft Office Suite (Outlook & Teams essential)
• Good typing and email etiquette
• Quick learner with a knack for picking up new systems
• Previous government experience is highly regarded but not essential
• Must live in NSW and be within commutable distance to Gosford

Training & Support:

• 12 weeks of on-site classroom and 'nesting' training
• Close support from Team Leaders and Subject Matter Experts
• Ongoing mentoring and performance assessments
• This role is not 100% WFH — all contractors must attend the Gosford site regularly

Work-from-Home Eligibility: Post-training, some flexibility to work from home may be considered, but you must:

• Pass an internet speed test (minimum 5Mbps download, 2Mbps upload, <60ms latency)
• Provide your own high-speed internet and smartphone (2FA VPN connectivity)
• Attend the Gosford office at least 2 days per month and as required

Screening Process: Shortlisted candidates must attend a 90-minute in-person Assessment Centre in Gosford on Thursday, 5 June 2025.

Apply now to secure your place!

Be part of a supportive team making a difference in the lives of NSW residents.
Note: Only NSW-based applicants can be considered for this role.