Join Service NSW as a Contact Centre Operator in Maitland! 10 roles available. Full-time, Mon–Fri, $34.59/hr + super. Training provided. Apply now!

Job Title: Contact Centre Operator – Service NSW
Location: Maitland Contact Centre
Contract Duration: 6 June 2025 – 5 December 2025
Pay Rate: $34.59 per hour + Super
Positions Available: 10
Work Type: Full-time, Onsite Only
Hours: Up to 35 hours per week, Monday to Friday (excluding public holidays)

About the Role:
Service NSW is seeking 10 motivated and customer-focused Contact Centre Operators to join the Road Licensing & Identification business line at our Maitland Contact Centre. These are contract roles offering valuable public sector experience in a fast-paced, supportive team environment.

Key Responsibilities:

• Deliver high-quality customer service via inbound calls
• Navigate multiple systems efficiently to support customer queries
• Maintain accurate and timely records of interactions
• Provide assistance on a range of licensing and identification matters

Roster Details:

• Rotating roster between 7:00am – 7:00pm, Monday to Friday
• 4-week shift blocks: early (e.g. 7am start), mid (e.g. 9–10am start), and late (e.g. 11am start)
• You will not repeat the same shift across two consecutive rosters

Mandatory Requirements:

• National Police Check
• Attendance at an onsite Assessment Centre in Maitland (approx. 90 mins)

Skills and Experience Required:

• Typing and navigating systems
• Proficient in Microsoft Outlook and Teams
• Strong email etiquette and ability to learn new systems quickly

• 2–3 years of customer service experience (call centre, retail, or admin)
• Strong written and verbal communication skills
• Previous office experience
• Intermediate computer proficiency:
  
• Government experience is desirable but not essential

Training & Onboarding:

• Induction: 6 June 2025 – Maitland Contact Centre
• Phase 1 Training: 10–20 June 2025 – Newcastle Contact Centre
• Phase 2 Training: 29 July – 7 August 2025 – Newcastle Contact Centre
• Nesting Period: 12 weeks post-training

Note: Full attendance is required during training. Non-completion or failure to meet competency requirements may result in early contract termination.

Apply Now
Are you ready to be part of a high-performing team and deliver services that make a difference to the people of NSW? Submit your application today!