Are you a customer service gun, looking for a change? Do you want career development & advancement opportunities? We have the role for you!

We are on the lookout for customer service professionals to join & complement our already established contact centre team, conveniently located in the heart of Adamstown.

As a valued employee of Hunter Imaging, you will be a part of a leading radiology practice, with access to benefits such as competitive remuneration, Fitness Passport and leave entitlements, including access to paid parental leave and the opportunity to work within a flexible, family friendly environment.

About Us

Hunter Imaging is part of the Sonic Healthcare family of companies and is one of the largest providers of radiology services in Newcastle, the Hunter Valley and the Central Coast. Our facilities are modern and comprehensive, including EOS, MRI, Ultrasound, CT Multi slice, Mammography and Nuclear Medicine. We are committed to the efficient and caring delivery of these services, with patient well-being our highest priority.

About the Role

Hunter Imaging’s team of Patient Services Consultants, play an integral role in our service delivery. They are the first point of contact for our patients and referring doctors, with the main priority of the role being to set patient appointments.

Due to continued growth across our branch network, we currently have full and part time vacancies, for enthusiastic and customer focused people, within our Patient Services Department.

We operate on a rotating roster and you will be expected to be available between the hours of 7.30am – 6.00pm, Monday to Friday and 8.00am – 12.30pm on Saturday’s (with weekend work voluntary, additional hours).

This role operates within a high volume, contact centre environment, where you will be required to manage multiple systems and call queues. You will provide our patients and referrers with a quality and caring experience while maintaining an excellent level of service.

To be successful in this role you will need to demonstrate:

• Customer Service as your main objective and focus;
• High level of both verbal communication and listening skills;
• Respect for dealing with confidential medical information;
• Strong computer skills;
• Positive, friendly and outgoing manner;
• The ability to embrace feedback for growth and development;
• Flexibility with respect to rostering;
• Career progression opportunities;
• A strong work ethic;
• Team focused attitude;
• Previous contact centre experience will be highly advantageous.

If you have an interest in the role we want to hear from you! To submit your application, please apply online using the link provided. Applications will be reviewed in an ongoing manner & we will be conducting interviews as we go – so don’t delay, apply today!