Customer Service Associate

Formitize
Gregory Hills, NSW
A$60,000-$70,000 p/a
Call Centre & Customer Service → Customer Service - Customer Facing
Full-time
On-site

Posted 12 days ago


We’re looking for a proactive, friendly, and motivated Client Success Associate to join our team. This is a fantastic opportunity for someone who thrives on helping others, is eager to learn, and is looking to grow their skills.

In this role, you’ll be the first point of contact for our clients. Supporting onboarding, answering questions, resolving issues, and ensuring a smooth and positive experience. You'll also be learning our platform and internal processes to become a trusted expert.

What you’ll be doing:

Responding to client inquiries with confidence and efficiency

Supporting client onboarding and training

Troubleshooting issues and providing helpful solutions

Learning our systems from our team and self-teaching from available resources

Collaborating with the team to continuously improve the client experience

What we’re looking for:

A friendly, patient, and genuinely helpful communicator

Someone eager to learn and grow professionally

A self-starter who can absorb and apply information independently

Strong organizational skills and attention to detail

A desire to transition into a client success role over time

Why join us:

Clear path to a Client Success Manager role

Supportive and collaborative team culture

Opportunity to make a meaningful impact

Competitive salary: $60,000–$70,000

If you're looking for meaningful work, and the chance to grow your career in client success, we’d love to hear from you.

Apply now and grow with us.


About Formitize

Gregory Hills, NSW, Australia

This company does not have any further information provided at this time. We encourage you to research the company by searching for them to learn more about the company or role in question before applying.

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