Our Company
Rockcote is one of Australia’s most loved and trusted brands and manufacturers of Coloured Render, Textures, Paint and Natural Materials coatings for residential and commercial buildings. Proudly Australian owned and operated, our factory is based on Queensland’s Sunshine Coast and our products can be found throughout Australia and New Zealand.

Rockcote is a family owned, customer centric business, with a passion for creating quality, innovative, and high-performance coating systems. Our products create naturally beautiful spaces for all, whilst always looking to protect our environment.

Recognised as a 2023 Australian Business Awards Employer of Choice, we continually strive to create a nurturing place of work that is safe, inclusive, and aspirational. Embracing work-life integration over balance, bringing our best selves to both work and home.

Our Position
In this dynamic role, you will be the first point of contact for our valued customers, providing exceptional support across multiple communication channels and building strong, trust-based relationships with both clients and our distributor network. You’ll be responsible for processing customer orders, entering delivery notes, managing workflow to meet deadlines, and keeping customers informed with accurate updates on stock availability and delivery times. Working closely with internal teams, including Accounts, Logistics, BDMs, Sales, and Marketing you’ll help streamline operations, optimise logistics, and ensure a smooth customer journey. You’ll also maintain the Deliveries Communication Tool, create reports as needed, and proactively seek opportunities to enhance the overall customer experience. If you're organised, collaborative, and passionate about delivering outstanding service, we’d love to hear from you! About You You bring 3–5 years of hands-on experience in a similar customer-facing role, ideally within the manufacturing or FMCG sectors. Your strong background in customer service means you're confident in meeting customer needs promptly and professionally. You have a proven ability to manage accurate data entry, drive process improvements, and thrive in a fast-paced, dynamic environment.
Skills and Attributes

• A consistently positive, empathetic, and professional approach to customer interactions
• Excellent verbal and written communication skills, with strong interpersonal abilities
• Highly organised with exceptional attention to detail and a proactive mindset
• Able to manage multiple tasks while maintaining quality and efficiency
• Skilled in using tact, diplomacy, and negotiation to resolve customer issues effectively
• Proficiency in Microsoft Office (Word, Excel, Outlook); experience with NetSuite is a plus
• Comfortable working both independently and collaboratively within cross-functional teams

Our Benefits

• Sense of belonging as soon as you join our family owned and operated business.
• Employee Satisfaction levels far above industry norms.
• Embedded culture that enables our Positive Workplace to thrive.
• Focus on a healthy work/life integration.
• Flexible Work Arrangement opportunities for every employee.
• Employee Wellbeing and Assistance Program for every employee.
• Extensive Training and Development Opportunities.
• Staff discounts on Rockcote products.

If you would like to be part of our dynamic customer experience team and work for a Sunshine Coast manufacturer then we want to hear from you!

Only successful applicants will be contacted for an interview.

Rockcote is an equal opportunity employer.

Applicants must be willing to undergo a standard company medical if successful.