About Us:

Double Glazing Masters is a leading provider of high-quality window and door installation and fabrication services. We are dedicated to delivering exceptional customer service and exceeding our clients' expectations. As a team-oriented company, we value hard work, dedication, and a positive attitude.

Role Overview:

We are seeking a highly organized and detail-oriented individual to join our team as an Office Administrator. In this role, you will provide crucial administrative support to our sales, installation, and fabrication teams, ensuring the smooth and efficient operation of our office. Your ability to multitask, manage priorities, and maintain a positive attitude under pressure will be key to your success in this role.

Key Responsibilities:

Customer Communication: Answer phones and emails promptly and professionally, addressing customer inquiries and concerns with a high level of service.

Scheduling: Coordinate appointments for sales and installation teams, ensuring that schedules are efficiently managed.

Bookkeeping: daily bank feed reconciliation and invoicing.

Order Processing: Process customer orders and payments accurately, keeping records up-to-date.

Issue Resolution: Handle customer complaints and resolve issues in a timely and efficient manner, maintaining strong customer relationships.

Office Management: Manage office supplies and equipment, ensuring inventory is well-stocked and organized.

Record Keeping: Maintain office files and records, ensuring accuracy and easy accessibility.

Documentation: Prepare and distribute correspondence, reports, and other necessary documents.

Meeting Coordination: Assist in scheduling meetings and events, ensuring all logistics are handled smoothly.

Sales Support: Assist with preparing sales proposals, quotes, and tracking and managing sales leads.

Fabrication Support: Assist with the creation and management of fabrication orders, coordinating with the fabrication team to ensure timely and accurate production of windows and doors.

Inventory Management: Track and manage inventory of fabrication materials to ensure production efficiency.

What We Offer:

A supportive and collaborative team environment.

Opportunities for growth and development within the company.

The chance to be part of an innovative and industry-leading company committed to excellence.

20 days annual leave, public holidays and super.

Essential Skills and Qualifications:

High School Diploma or equivalent required.

Minimum of 1-2 years of experience in an office administration role.

Excellent communication and interpersonal skills, both written and verbal.

Strong organizational and time management skills.

Proficient in Microsoft Office Suite (Word, Excel, Outlook).

Ability to work independently and as part of a team.

Detail-oriented and highly accurate.

Strong customer service skills.

Experience in either Quickbooks, Myob or Zero.

Desirable:

Experience in the window and door industry is preferred but not required.

In Return, You Will Receive:

Competitive salary

Product discounts

Career progression opportunities

A dynamic and unique working environment

If you have the above skills and are looking for an exciting and rewarding career, please send your application to [email protected].

For further information about this position or the company, please contact Andy Hawley, Managing Director, at 1300 326 151.

We look forward to hearing from you.

Applications Close: 6th June 2025. Interviews will be held immediately.

Please note that only shortlisted applicants will be contacted.