Employment Type: Temporary Full Time up to June 2026 with potential availability of ongoing employment
Position Classification: Health Manager Level 1
Remuneration: $84,436.00 - $112,331.00 per annum plus superannuation
Hours Per Week: 38
Requisition ID: REQ568995
Location: Royal North Shore Hospital or John Hunter Hospital
Application close: 12th May 2025 - 11:59pm

About the opportunity

An exciting opportunity exists to join our high performing Clinical IT Operations Team! We are recruiting a temporary full time, Application Support Officer (ICT North). The successful candidate will be primarily working out of either Royal North Shore Hospital or John Hunter Hospital, however we offer flexible working arrangements which includes up to two days per week working from home.

We operate more than 60 laboratories and around 200 collection centres across NSW and conduct over 60 million tests per annum. Our network of pathologists are supported by scientists, technicians and support staff who quickly and accurately assess samples so clinical teams can make the best possible treatment decisions for patients. We encourage our staff to be involved in research and innovation opportunities to help create safer, healthier communities. Our Forensic & Analytical Science Service provides independent, objective analysis to the NSW criminal and coronial justice system.

Being part of NSW Health Pathology means you're helping create better health and justice systems every day.

What we can offer you

• Accrued Days Off in addition to Annual Leave
• Generous salary packaging options and other fringe benefits
• Corporate wellbeing programs, including the Fitness Passport
• Learning and development opportunities, including in-house training with RTO My Health Learning

What you’ll be doing

• Management of the core build for Pathology within the LIS
• Identify and resolve policy and process implications as a result of the implementation/changes in the Laboratory Information System (LIS) across multiple areas undertaking Requisition Data Entry and Pre-Analytical processing.
• Provide support the Managers responsible for undertaking Requisition Data Entry and Pre-Analytical processing to continue to maximise workflow efficiencies.
• Management of record issues including but not limited to billing and patient encounters.

Interested in joining Australia’s largest public pathology service? Apply now by addressing the following questions:

1. Experience as a member of a pathology end-user department and/or a solid understanding of diagnostic laboratory processes and workflows in relation to Core build (user accounts, locations, wards), Pre-Analytical workflow, and Medicare and Non-Medicare billing.
2. Demonstrated ability to analyse, investigate and resolve issues in liaison with internal and external stakeholders and customers.
3. Well-developed interpersonal skills with demonstrated good oral and written communication skills including the ability to assist stakeholders in issue resolution over the phone, by email and by screensharing.
4. Demonstrated ability to analyse and present data for review and action using MS Excel.
5. Demonstrated ability to work both in a team and individually.
6. Efficient, effective planning and use of own time in the setting of priorities to achieve set objectives with the resources available and within set time frames, including experience in delivering to project milestones.
7. Demonstrated experience in balancing complex and multiple issues whilst maintaining quality around core work.

Need more information?
1) Click here for the Position Description
2) Find out more about applying for this position
For role related queries or questions contact Fiona Millard-Hennessy on [email protected]

New to NSW Health Pathology?

The preferred candidate may be required to undergo a functional assessment prior to appointment.

Talent Pool

If the selection panel identifies more than one suitable candidate for the role, an eligibility list will be created for future temporary and casual vacancies.

Our Commitment to Diversity and Inclusion

NSW Health Pathology is an equal opportunity employer committed to creating an inclusive workplace. We seek to recruit from diverse applicants and create teams with skills, perspectives and experiences that complement each other at work. We welcome suitably qualified applicants regardless of age, ethnicity, socio-cultural background, disability, sexual orientation or gender identity.