Claims Consultant

• Sydney CBD
• $39.20 per hour + super
• 6 month temporary assignment - 16th June start
• Monday to Friday 8.30am - 5.30pm
• WHVs welcome to apply

This is your opportunity to join a Global Insurance company with a great team culture and state of the art facilities! This organisation aims to assist their staff, customers and the wider community by providing an excellent customer experience.

As a Claims Consultant, your main responsibility will be to manage claims from start to finish. You will engage with customers through high-volume phone calls and help them navigate through their claims process. This role requires a high level of empathy and the ability to handle stressful situations, ensuring that customers receive support when they need it most.

Key Responsibilities

• Manage claims process end to end
• Respond to a high number of calls in a fast paced environment
• Provide a high level of customer service for claims involving major losses such as homes, fires, floods
• Provide clear communication to address and resolve complex claims issues
• Review and decide on claims, following company policy and procedure
• Resolve conflicts and objections with empathy

Skills and Experience

• Prior insurance or contact centre experience highly desirable
• Excellent work ethic and a team player
• You care deeply about providing excellent service and making a real difference in customer's experiences
• Excellent computer skills
• Thrive in a fast paced environment
• Positive and resilient, focused on delivering the best possible results

Benefits

• Excellent team culture, social events and supportive management
• $39.20 per hour + Superannuation
• Ongoing support to help you succeed in your new role
• Enjoy the convenience of working in the heart of Sydney CBD
• Monday to Friday - 8.30am - 5.00pm
• 6 month assignment with potential for future opportunities

How to Apply:

If you're interested in this exciting opportunity, please APPLY NOW or send your updated CV to [email protected]

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.