Information Technology Support Officer (3490) – Permanent Full Time

About Us

The Livingstone Shire sits nestled along the beautiful Capricorn Coast and covers approximately 11,776 square kilometres, with a population of almost 41,000 residents. Livingstone Shire Council was created in 2013 and employs approximately 400 people.

Livingstone and the Capricorn Coast is a relaxed coastal environment in which connecting with family, friends and the community is a high priority. The area has an abundance of natural features including countless beaches with sheltered swimming, picturesque national parks, pristine rainforests and idyllic offshore islands, making it an ideal place to live. Our beaches, bushes and tropical rainforests are second to none and have been specifically preserved, designed and transformed to show the unique, untouched charm of Livingstone.

Livingstone Shire Council promotes a positive culture in the workplace with all staff demonstrating high standards of Accountability, Teamwork, Community, Potential and Positivity. These values and behaviours set the standard for Council and are embodied throughout the organisation.

The Role:

Are you the kind of person who loves solving tech puzzles, helping people, and making systems hum along smoothly? Then you might be just who we’re looking for!

We’re on the hunt for a proactive and people-savvy Information Technology Support Officer to join our Information Services team at Livingstone Shire Council. This is a permanent, full-time opportunity where you’ll be the friendly face (and voice) behind our IT support—keeping things running and our people connected.

In this role, you will:

Be the first point of contact for IT support—rescuing users from tech troubles with patience and a smile.

Triage and tackle Service Desk requests like a pro.

Troubleshoot hardware, software, and network issues with confidence.

Juggle and prioritise service requests to keep things flowing.

Work closely with staff, elected members, vendors, and your team to deliver top-notch service.

If you’re someone who thrives on variety, enjoys helping others, and loves learning new tech, we’d love to hear from you.

Please refer to the full position description for a greater understanding of the positions’ responsibilities and requirements.

Skills, Experience and Qualifications

We’re not just looking for technical skills—we’re looking for someone who brings curiosity, kindness, and a can-do attitude to the table.

Here’s what will help you shine in this role:

A Certificate III in Information, Digital Media and Technology, or equivalent hands-on experience in an IT support environment.

A current driver licence—you might need to zip between sites now and then.

Great communication skills—you can explain tech in plain English and make people feel supported.

A knack for problem-solving and staying calm under pressure.

A team-first mindset and a willingness to pitch in wherever needed.

A hunger to learn and grow with new technologies.

Benefits:

We believe great work happens when people feel supported, valued, and inspired. Here’s what you’ll enjoy as part of our team:

$80,283 per annum (QLGIA Stream A, Level 3)—plus the satisfaction of making a real difference.

Fortnightly RDOs—because work/life balance matters.

A workplace that lives its values: Accountability, Teamwork, Community, Potential, and Positivity.

A strong safety culture where everyone looks out for each other—See. Stop. Report.

And of course, the chance to live and work in one of Queensland’s most stunning coastal regions.

To apply for this position please address the selection criteria on the recruitment portal and supply a copy of your resume, qualifications/ licences.

Applications close Monday, 9 June 2025 at midnight (AEST).

Livingstone Shire Council is an Equal Employment Opportunity Employer.