About the Role

Supporting Martian Logic HRIS users as the first point of contact via phone, email, or chat. This role suits a genuine customer service professional who’s keen to be part of the tech industry. Empathy for users, paired with a passion for solving problems, is essential for success.

About You

• A world-class customer service mindset
• A genuine passion for helping people
• A love for problem solving
• Pride in resolving issues, closing the case, and ensuring both the client and company are satisfied
• Technical experience is a bonus, but empathy, professionalism, strong communication skills, customer service experience, and a passion for solving problems matter more

What you’ll need:

• 1–3 years of customer service experience (retail, hospitality, or support roles)
• Strong communication skills
• Passion for problem solving
• Commitment to delivering world-class service, including regular client updates, proactive follow-ups, and professional touchpoints through to resolution and closure
• Proactive attitude with a willingness to learn
• Empathy for users
• Comfortable solving problems and collaborating with internal teams
• Eager to grow your career

Career Progression

• Support Team Lead
• Client Success
• Product Specialist
• Product Manager
• Other internal opportunities

Your responsibilities will include

• Support one of our main products and own the customer experience
• Work with clients, candidates, HR teams, and other stakeholders at Martian Logic
• Triage issues and pass to Level 2 support when needed
• Stay across platform updates
• Report to the Support Manager

Culture & Remuneration

Inclusion: Inclusion is the key to diversity and every employee must behave in a way that makes everyone feels included.

Learning & Growing: Work closely within world-class business and technical teams where you'll find yourself constantly challenged to learn and grow as a professional.

Remuneration: We expect a high level of commitment and ownership from our team and in return, we offer very competitive remuneration and benefits. Based on the years of experience, we're offering the following package for this role:

• Base: Between $60K and $70K + Super depending on experience
• OTE: Between $70K and $90K/Year on meeting KPI(s)
• Share Options: Share options might be offered at end of probation
• Yearly Salary Review: Your base and OTE will be reviewed every year.

To apply for this role please click on the apply link below, alternatively, if you have the relevant experience and meet the must-have list and still would like to speak to us about this role, then you can call either Anwar on 0410 512 021 or Chris on 0448 059 737