Our mission is to make self-care a top priority for everyone on the planet. We believe that taking care of yourself is the first step towards living a happy, long, and healthy life.

As the leading Pilates Group in WA for 15 years, we have been focused on providing exceptional experiences for our members. We are now seeking a talented Pilates Operations Coordinator to support our Pilates Mentors and Instructor team, ensuring a consistent WOW experience in our studios - the successful person will love keeping things organised and ensure everything is running on time.

Key Responsibilities:

• Instructor Team Recruitment & Onboarding: Participate in the recruitment process, oversee the onboarding program, and ensure quality completion of all required training.
• Instructor Development: Coordinate online training, master classes, and professional development sessions - follow up on feedback, conduct class observations, and manage career advancements.
• Instructor Engagement: Contribute to monthly newsletters, send a weekly update, participate in team social events, and explore new ways to engage and communicate with our Pilates Mentors and Instructor team.
• Operations Support: Collaborate with the General Manager on studio procedures, emergency plans, merchandise management, and incident handling.
• Occupational Health and Safety: Adhere to all OH&S policies, participate in safety discussions, and assist in incident investigations.

Values:

• Be WOW: Go above and beyond, treat every member like a long-lost friend, and strive for excellence.
• Embrace Change: Be future-focused, challenge norms, and pursue continuous learning.
• Make it Happen: Prioritise self-care, take responsibility, focus on solutions, and deliver on promises.
• Play as a Team: Be positive, compassionate, supportive, and humble.

Key Performance Indicators:

• Alignment with company vision, mission, and values
• Consistent delivery of the Best Body Signature Experience
• Premium Instructor onboarding experience
• Proactive Instructor engagements
• Timely resolution of any negative member feedback
• Regular communication with Instructors
• eNPS Instructor Team

Qualifications and Experience:

• Demonstrated operations capabilities (essential)
• 3 years+ in a relevant Operations role (essential)
• Excellent communication skills
• Ability to provide constructive feedback and manage time effectively
• Intermediate computer skills, experience with Google Drive and Apple Mac systems is desirable
• Degree in Exercise Physiology or Physiotherapy (desirable)
• Diploma in Clinical Pilates Rehab (desirable)
• Current Driver’s Licence
• Current Senior First Aid Certificate

If you're a driven and passionate operations coordinator looking to make a meaningful impact in the health and wellness industry, we want to hear from you.

Apply today to join our team as the Pilates Operations Coordinator by sending your resume and cover letter.

Join us in helping more people prioritise self-care and live healthier lives. Apply now!