Position Information

Are you an engaging Customer Service Officer looking for a new challenge in a fast-paced environment? You could be our next Customer Service Superstar!

Kentish and Latrobe Councils are looking for a motivated Customer Service Officer to join our Customer and Business Support team. This is a shared position between the two Councils, offering diverse experiences and the opportunity to make a meaningful impact across both municipalities.

In this full-time role, you will work to provide a high-quality customer service to both the Kentish and Latrobe communities. The role incorporates responding to and resolving customer enquiries, managing payments and bookings, processing applications, and handling incoming correspondence. This front-line role is key to promoting a positive customer service orientated image for the Councils.

About Us

The Latrobe and Kentish Councils are located adjacent to each other in the north-west of Tasmania and cover an area from the coastal beaches of Port Sorell to the Highland regions of Mount Roland and Cradle Mountain.

Latrobe and Kentish Councils value collaboration and partnerships both within and outside their municipalities. As part of their business model, the Councils have entered into a resource-sharing arrangement. This allows both Councils to deliver services and outcomes for their respective communities to gain benefits that may have been otherwise unattainable.

Since the inception of the resource sharing arrangements in 2010, the number of resources shared has steadily grown and the two Councils now operate as one organisation with each Council retaining their respective elected representatives.

Why Work with Us?

At Kentish and Latrobe Councils, we pride ourselves on fostering a supportive and inclusive workplace culture. Here are some of the benefits you’ll enjoy:

Flexible Working Arrangements: Achieve work-life balance with options tailored to your needs, including a 19-day month with rostered days off arrangements.

Generous Superannuation: Up to 15.5% (including 11.5% SGC compulsory and an additional 50% of any extra super an Employee contributes up to a maximum of 4% of the Employee’s annual gross salary).

Uniform Allowance: Up to $400 annually after probation, with reimbursements for associated costs.

Health & Wellbeing: Reimbursements up to $150 per calendar year for the cost of medical checks.

Career Growth: Be part of two dynamic Councils that invest in their team’s professional development and offer varied experiences across regions.

Note: Benefits and entitlements are subject to change with prior notification with the newly negotiated Enterprise Agreement in 2025.

More Information and How to Apply

Applications must be submitted on either the Kentish Council or Latrobe Council website:

· https://www.latrobe.tas.gov.au/forms/application-for-employment

· https://www.kentish.tas.gov.au/forms/application-for-employment

The successful candidate will be required to undertake a pre-employment medical including a drug and alcohol screen and provide a current national police check.

Please note: We reserve the right to interview applicants before the closing date and to close this advertisement early if we receive a high volume of suitable applications.

Closing Date: Monday 9 June 2025 at 4pm