About the role

Transwa is currently looking for experienced customer service officers to work at our Geraldton office. These are frontline roles that require people with excellent customer service skills and the ability to communicate with a range of customers on their travel requirements.

Your key responsibilities will be to issue tickets, take payment and provide clear and accurate information on Transwa’s services and policies. We require someone with the ability to resolve complex customer complaints in a professional and respectable manner and effectively deal with a range of enquiry subjects in an environment that can be fast paced and challenging. It is critical that you enjoy working in a small team environment to be able to communicate effectively with your team members and share the PTA’s core values.

This role can be very busy and demanding so it is important to have good organisational skills to manage conflicting priorities and ensure all the job requirements are completed in a timely manner. You will also use your problem solving skills to reconcile bookings and payments as well as identifying process improvements.

After a short period of systems and business process training at our East Perth office, you will be provided with ongoing support whilst undertaking the role in our Geraldton office.

If you are ready to join our friendly, hardworking team and have the attributes required for these roles, we encourage you to apply online by following the instructions below.

About You!

To excel in this role, you should possess:

Proven experience delivering effective information services in a frontline customer focused environment.

Good interpersonal and communication (written and verbal) skills, including demonstrated conflict resolution skills.

Demonstrated ability to work both autonomously and within a team environment.

Sound numerical, calculation and problem solving skills and relevant cash handling experience.

Proven ability to manage time, prioritise tasks and meet deadlines.

Good keyboard skills with the ability to use Microsoft Office and data entry applications.

As Transwa operates 364 days a year, you must be available to work weekends and public holidays on rotational roster. You may also be required to occasionally undertake work at other regional and metropolitan locations.

About Us

Transwa is the regional division of the Public Transport Authority (PTA) and a direct provider of public transport services that connect 240 destinations across the state, from Kalbarri in the North to Augusta in the South West and Esperance in the South East.

The Public Transport Authority’s (PTA) vision is to be recognised as a leader in providing world-class public transport services and solutions. Our purpose is to provide safe, customer-focused, integrated, and efficient transport services that align with our core values.

At the PTA, we hold five core values dear: safety, respect, recognition, integrity, and sustainability. These values guide everything we do, ensuring a workplace where safety is paramount, respect is fundamental, achievements are celebrated, integrity is unwavering, and sustainability is integral to our mission.

As a fast-growing economy, Western Australia’s public transport system, under the PTA, is recognised as the best in Australia and one of the most efficient, clean, and safe networks globally.

Rail transport plays a vital role in our continued success and growth, exemplified by our numerous projects such as METRONET, designed to meet the public’s needs and expectations. Moving millions of people requires the skill and commitment of a talented workforce, and at the PTA, we are dedicated to delivering on our vision and purpose while upholding our values every step of the way.

You can expect.

Opportunities to grow through personal development and career pathways.

Subsidised Corporate Apparel and Spectacles

Supportive Team Environment

Opportunity to join our Social Club offering savings and benefits all year round.

This is a pool position for Level 1 and Level 2 Customer Service Officers. Suitable applicants will be placed in a pool for 12 months from which permanent or fixed term appointments with the possibility of further extension(s) and/or permanency will be made. Transwa currently have one permanent part-time appointment available at level 2 for a minimum of 25 hours per week to be appointed from this pool.

Applicants are requested to identify whether they wish to be placed in the pool for Level 1, Level 2 or vacancies at both levels in their written application.

To be eligible to work at the PTA you must be either an Australian Citizen or Australian Permanent Resident.

The PTA is an equal opportunity employer and encourages people with disability, Aboriginal and Torres Strait Islander people and persons from culturally diverse backgrounds to apply.

Further Information

Please contact Teresa Murray, Team Leader on 9326 2762 for specific information about the role.

For more information about the PTA, please visit www.pta.wa.gov.au.

How to Apply

Applicants are requested to provide the following:

A comprehensive CV with two work related referees.

A cover letter outlining tour relevant experience and interest in the role

Applicants must apply online, using the ‘Apply’ button at the top of the screen. This will take you to the WA Jobs board www.jobs.wa.gov.au where you will need to follow the instructions listed on the advert. If not directed straight to the position, please key Position Number 34533 in the web search box.

Please note you will be required to complete the PTA Integrity and Qualification Consent Form and an Australian National Police Clearance should you become the recommended applicant through the recruitment process. Adverse outcomes of Integrity reviews and NPC’s will not necessarily disqualify an applicant from the selection process. All PTA positions are subject to ongoing integrity screening. Suitable applicants may also need to undertake a full and comprehensive medical assessment.

Closing Date - 5:00 pm, Tuesday 3 June 2025