Customer Service Officer

Permanent Full Time

Monday to Friday, 72.5 hours per fortnight, 9 day fortnight

$76,808 - $82,140 per annum (LGIA Stream A Level 2) + Superannuation

Location – Rockhampton

Your new role

Are you ready to make a positive impact in the community through exceptional customer service? As a Customer Service Officer, you will be the first point of contact, assisting customers with inquiries, resolving issues, and providing timely and accurate information.

This role requires strong communication, attention to detail, and the ability to handle sensitive information with integrity and discretion.

Bring your experience in administration, customer service, or call centres and join a team dedicated to excellence and community support.

If you’re proactive, team-oriented, and customer-focused, we invite you to apply and become an essential part of our mission to deliver outstanding service!

This position requires the completion of a satisfactory Criminal History Check - Police Certificate (Australia Wide Name Only Police Check).

What we are looking for

Excellent communication skills and customer focused approach.

Good time management skills and experience with handling cash.

Adaptable and open to change with a can-do attitude.

A collaborative approach to ensure continuous improvement and positive outcomes for Council.

Ability to work in a fast paced and reactive environment.

What you'll get in return

As an employee of Rockhampton Regional Council, you will join a diverse and innovative team of more than 1000 employees supported by good leadership, who proudly deliver services and make a difference to the lives of people living and working within the region.

Supportive Work/Life Balance

A large employer with a strong values driven culture

A generous superannuation scheme – Up to 18% superannuation (conditions apply)

Ongoing training and development opportunities

Corporate membership discounts

Payroll deductions and salary sacrifice options

17.5% annual leave loading

Wages paid fortnightly

Employee Assistance Program

Fitness Passport and active social clubs

What you need to do next

To apply for this opportunity, please submit two documents:

1. A 2-3 page Cover Letter addressing the Application Criteria below;
2. Your Current resume.

Application Criteria

Ability to work as an effective member of a team in a fast paced and high-volume work environment and demonstrated ability to show initiative to ensure workload is completed in a timely manner.

Excellent customer service skills, ensuring a customer-centric approach in handling requests, complaints, inquiries, and transactions both in-person and within a call centre setting.

Demonstrated ability to exercise sound judgment, maintain confidentiality, and show sensitivity in customer service, relating to diverse individuals, including those with complex needs, while treating all customers fairly and respectfully.

Please use Council’s cover letter template and ensure you clearly label each Application Criteria in your cover letter.

Click the ‘Apply’ button above to complete your online application.

Applications Close: Monday 19 May 2025 at Midnight (AEST)