Roebourne WA location

Make a real difference

Join a fun and dynamic workplace

12-month contract

About Mawarnkarra Health Service (MHS)

Mawarnkarra (MHS) is the largest primary health care provider providing direct services to Aboriginal and Torres Strait Islander peoples living in the Roebourne area. MHS provides the families of Roebourne with a fully functional and accredited Clinic that treats approximately 3,000 people per year.

Delivering quality medical services to improve the physical, spiritual, cultural, social and emotional wellbeing for families. MHS aspires to be a strong, sustainable and recognised health service that builds healthier communities and positive change for our Aboriginal and Torres Strait Islander families and those who call Roebourne home.

MHS is looking for people who want to make a real difference in the health of Aboriginal and Torres Strait Islander families.

The Position
The role of Clinic Receptionist is to support optimal access to services through the provision of client assessment upon arrival to determine priority according to the triage policy, provision of information to clients and visitors, the provision of administrative services and support and the ongoing support of a safe and friendly environment.

Aboriginal and/or Torres Strait Islander people are strongly encouraged to apply. (Refer Section 51 of the Equal Opportunity Act (WA) 1984).

The Requirements

Provide a welcoming and safe environment for clients and visitors.

Manage the client wait list efficiently and consistent with triaging policies.

Assist as necessary with the specialist and allied health service bookings.

Update patient contact, Medicare and other relevant details on a regular basis.

Ensure that clients are provided with a high level of service by reception staff.

Ensure that the seats, toys and books in the reception area are cleaned at least daily and as required

Manage and direct telephone enquiries efficiently and appropriately.

Manage follow-up appointments under the direction of clinical staff.

Ensure that the reception area of the clinic is clean and tidy at all times.

Ensure that filing is performed accurately and in a timely manner.

Archive client files consistent with the policies of the organisation.\

Ensure that all communications are dealt with professionally and consistent with policies and procedures.

Attend to all administrative tasks efficiently and accurately.

Manage patient requests for medical records transfer in or transfer out consistent with policies.

Attend to administrative duties as assigned by the Senior Clinic Administrator/Transport Coordinator.

Demonstrate a good level of organisational skills.

Desirable

Previous Receptionist experience in a Clinical position.

Previous experience working in remote areas/communities.

Other requirements

Current Drivers License

Current Working with Children's Check or willing to obtain

Current Police Clearance or willing to obtain

Current CPR Certificate

COVID-19 Vaccination Certificate

Attend and participate in the professional development program and relevant external seminars and conferences, as approved

All employees are subject to regular and random drug & alcohol testing

Remuneration and Benefits include:

Base Salary $83,271 - $86,327 p/a

11.5% Superannuation

Housing and District allowances (subject to eligibility)

Full Time - Monday to Friday

Generous Salary Sacrifice options availabl

Applications

Aboriginal and/or Torres Strait Islander people are strongly encouraged to apply. (Refer Section 51 of the Equal Opportunity Act (WA) 1984).

Please address the Skills and Experience mentioned above, in your Resume/Cover Letter.

Any queries regarding this position, can be sent through to [email protected].

MHS may commence appointment proceedings immediately, appoint by invitation or make no appointment at all. This opportunity is only open to candidates with the right to work in Australia.