• Queensland Injectors Health Network (QuIHN) – Better Access Medical Clinic
• Lead Medical Receptionist
• Full Time Hours – Fixed Term Maternity Leave Contract
• $85k + Super + Salary Packaging (FTE)
• Bowen Hills, QLD, 4006

About the organisation:
Queensland Injectors Health Network (QuIHN) is a statewide, not for profit, and non-government health service which provides a variety of health services to people who use substances throughout Queensland, offering therapeutic and harm reduction services and access to their Better Access Medical Clinic.

About the Role:
We are seeking a skilled and experienced Medical Receptionist to join the team at the Better Access Medical Clinic to cover a maternity leave contract. In this key leadership role, you will oversee reception operations, manage a small team, and ensure the smooth day-to-day functioning of the busy clinic.

Reporting directly to the Practice Manager, the Lead Receptionist is responsible for supervising reception staff, developing and maintaining systems and procedures, supporting financial administration and reporting, and ensuring excellent service delivery to their clients.

To be successful you will have:

• Experience in a senior medical receptionist role where you have led a small team (essential).
• High level of competency with Best Practice software and Microsoft Office Suite (essential).
• Strong working knowledge of bulk billing processes, including Medicare claims, batching, and reconciliation.
• Ability to liaise effectively and professionally with patients, clinicians, and external stakeholders.
• Ability to effectively multi-task and prioritise activities meet tight deadlines.
• Strong leadership, problem-solving, organisational, and interpersonal skills.
• Interpersonal skills and the ability to relate and communicate with empathy, sensitivity, and cultural awareness to engage diverse audience.
• You can demonstrate you are an ally of the AOD community or have lived or living experience of substance use.
• Hold a CPR and first aid certification.

Responsibilities:

• Manage and schedule patient appointments, ensuring efficient use of time and resources.
• Answer phone calls and respond to inquiries, providing accurate information.
• Leading, supervising, and mentoring the reception team, including rostering, delegation of tasks, training and onboarding.
• Deliver professional and empathetic reception services to clients and stakeholders without judgement.
• Issue patient invoices and receipts and bulk bill as required.
• Monitoring appointment schedules and maintaining accurate client records using Best Practice software.
• Supporting practice and service data reporting requirements.
• Upholding confidentiality, safety, and privacy standards in line with organisational policies.

Why work for QuIHN?

• Competitive salary package
• Employee Assistance Program
• Additional paid leave days
• Salary Packaging opportunities
• Great team environment

If you are an experienced and patient-focused medical receptionist looking for a meaningful role where you can take ownership and make a real impact, please apply today! Alternatively, if you have any further questions please email Savannah on [email protected] or call 07 5615 0037.

At Beaumont People we believe a diverse workplace is a happy workplace, and we love working with organisations that feel the same way. We encourage applications from people of all different backgrounds, including Aboriginal and Torres Strait Islander peoples, people from CALD backgrounds and people with disabilities. We do not discriminate on the basis of race, religion, sexual orientation, gender identity, national origin, age, disability, marital or parental status. Should you require a reasonable accommodation to be made for your application to be assessed we would be more than happy to discuss how that can be arranged.