Join Telair – Where Innovation Meets Exceptional Service

At Telair, we’re proud to be one of Australia’s leading providers of telecommunications solutions, delivering cutting-edge products and outstanding service to businesses nationwide. With a strong reputation for delivering reliable telecommunications solutions and a customer-first mindset, we help businesses stay connected, productive, and ahead of the curve. As we continue to grow, we’re expanding our Brisbane Head Office team with the addition of two Service Delivery Coordinators. This is a full-time, office-based opportunity to join a dynamic environment where your contributions will directly support customer success and service excellence.

Role Overview:

As a Service Delivery Coordinator, you’ll play a key role in guiding customers through their onboarding journey - from planning to successful implementation. We're looking for someone who brings energy, enthusiasm, and a customer-first attitude. This is a great opportunity for someone looking to step up in their career, take ownership of meaningful work, and grow alongside a supportive team in a dynamic telecommunications environment.

What We’re Looking For:

A strong sense of ownership and the motivation to learn and grow

Organisational and time-management skills to juggle multiple tasks with ease

Clear and confident communication skills, especially with customers

A collaborative mindset and willingness to pitch in and support the team

A proactive approach to solving problems and finding solutions

Previous experience in service delivery or telecommunications is a plus, but not essential

A genuine interest in tech, connectivity, and helping customers succeed

Key Responsibilities:

Coordinate and manage the provisioning process for new telecommunications services, including liaising with internal teams and external vendors to ensure seamless service delivery.

Monitor and track service delivery milestones, ensuring projects are completed on time and within scope.

Maintain clear and effective communication with clients throughout the provisioning process, providing updates and addressing any concerns promptly.

Collaborate with technical teams to resolve any issues that may arise during service activation.

Ensure all provisioning activities comply with company policies and industry regulations.

Maintain accurate records of service delivery activities and client interactions.

What We Offer:

A supportive and collaborative work environment.

Opportunities for professional development and career progression.

Competitive salary package with benefits.

The chance to be part of a growing company at the forefront of the telecommunications industry.

How to Apply:

If you are passionate about service delivery and meet the above criteria, we would love to hear from you. Please submit your resume and a cover letter outlining your suitability for the role.

Telair is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Only applicants with cover letters will be considered. This is an office-based role.